Contract Level 1 End User Support Specialist

The End User Support Specialist provides high-quality technical support to employees across the organization, ensuring reliable access to technology and a positive user experience. This role is responsible for troubleshooting hardware, software, and audiovisual issues, supporting endpoint device deployment, and delivering exemplary customer service in a fast-paced corporate environment., * Deliver exceptional customer service while providing clear, professional, and courteous technical support to users at all levels of the organization.

• Support a corporate user base of approximately 1,000-3,000 employees across desktop, laptop, and peripheral technologies.
• Troubleshoot and resolve issues related to Windows desktops and laptops, Microsoft 365, and common business applications.
• Image, configure, deploy, and maintain endpoint devices in accordance with organizational standards.
• Provide hands-on support for printers, scanners, and conference room audiovisual (AV) equipment.
• Perform workstation setups, moves, and office relocations, including lifting and moving monitors, desktops, docks, and related equipment.
• Log, track, and resolve incidents and service requests using ITSM and ticketing systems following ITIL-aligned processes.
• Escalate issues appropriately and collaborate with other IT teams to ensure timely resolution.
• Maintain accurate documentation of solutions, procedures, and asset information.

• Proven prior experience delivering end-user support in a corporate environment.
• Demonstrated experience supporting 1,000-3,000 users.
• Strong working knowledge of:

• Windows desktop and laptop operating systems
• Microsoft 365 (Outlook, Teams, OneDrive, etc.)
• Common enterprise business applications

• Experience imaging and deploying endpoint devices.
• Familiarity with ITIL concepts and ITIL-aligned support workflows.
• Hands-on experience troubleshooting hardware peripherals and conference room AV technology.
• Experience using ITIL-based ITSM tools such as Freshworks, Jira Service Management, or ServiceNow.
• Ability to lift and transport workstation equipment as required for office setups and moves., * Excellent verbal and written communication skills.
• Strong problem-solving and diagnostic abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to manage multiple tasks and priorities in a dynamic support environment.
• Comfortable working both independently and as part of a collaborative IT team.

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com