IT Technical Support Transition and Knowledge Transfer Manager

Act as the 'referee' between the outside software vendor and the internal IT team.

• Make sure the vendor provides all the manuals, code access, and 'how-to' knowledge before their contract ends.

• Lead meetings to track if the new system is actually ready to be turned on.

• Review technical documentation for .NET and Azure to make sure it's accurate and complete.

• Flag risks-like if the vendor is falling behind or if the system isn't secure-and tell leadership how to fix it

5+ years IT experience with 3+ years in Transition/Program Management.

• Ability to commute/be within 60 miles of Detroit.

• Hands-on Azure knowledge (App Services, SQL, Key Vault).- Vendor management experience (holding them accountable to contracts).

Nice to Have:

• Public sector experience.

• ITIL Certification.

• Familiarity with ReactJS.

• Experience with Unemployment Insurance systems.