Desktop Support Specialist (PST work schedule)

About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work., * Technical Support (80%): Provide first-level technical support via phone for desktops, laptops, printers, and related hardware.

• Software Troubleshooting: Troubleshoot and resolve software issues, including operating systems, Microsoft Office Suite, and other business applications.
• Hardware Setup: Assist with the setup, configuration, and deployment of new hardware and software for end users.
• Help Desk Management: Maintain and update help desk tickets, ensuring timely resolution and accurate documentation of issues and solutions.
• Issue Escalation: Collaborate with IT teams to escalate and resolve complex technical problems.
• System Maintenance: Perform routine maintenance and updates on desktop systems to ensure optimal performance and security.
• Remote Support: Support remote users with connectivity, VPN access, and remote desktop tools.
• User Training: Provide training and guidance to users on best practices and efficient use of technology tools.
• Asset Management: Maintain inventory of desktop hardware, software licenses, and peripheral equipment.
• Policy Compliance: Assist in implementing and enforcing IT policies and procedures related to desktop usage and security.
• Project Support: Participate in IT projects involving desktop rollouts, upgrades, and migrations.
• Security Compliance: Ensure compliance with company standards and security protocols in all desktop support activities.
• Documentation: Document technical procedures, troubleshooting steps, and user guides for internal use.
• Vendor Coordination: Collaborate with vendors and service providers for warranty repairs and technical support.
• Process Improvement: Contribute to continuous improvement initiatives within the IT support function.

• High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL V4, Microsoft Certified Desktop Support Technician) are a plus.
• Experience in desktop support or a related IT support role.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.
• Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with help desk ticketing systems and remote support tools.
• Willingness to adapt to changing technologies and business needs.

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment, The expected pay range for this position is $19.00 to $21.00 per hour, depending on experience, relevant skills, and geographic location.