Lieutenant/Telecommunications Manager

Lieutenant/Telecommunications Manager is a senior-level public safety leader responsible for the strategic direction, operational command, and continuous advancement of the College's emergency communications Center and field public safety supervisors. This position is mission-critical to campus safety and serves as the central command authority for communications Team Lead/fields public safety supervisors, ensuring seamless coordination between telecommunications, sworn personnel, and external emergency response agencies.

This role enhances situational awareness, officer accountability, emergency preparedness, and real-time decision-making through the integration of advanced technology systems, highly trained personnel, and best-in class operational protocols. The Lieutenant/Telecommunications Manager serves as a key advisor to the Chief of Police and plays a vital role in driving innovation, strengthening compliance, and modernizing public safety operations across the institution.

The position requires a highly skilled, decisive, and forward-thinking leader with demonstrated expertise in emergency communications, operational leadership, and public safety technology systems and public safety officer's experience.

Essential Duties & Responsibilities

The results you will deliver each day that matter most!

Strategic Leadership and Operational Command

• Provide executive-leadership and oversight of telecommunications Team lead and field public safety supervisors.
• Ensure 24/7 operational readiness, staffing adequacy, and continuity of operations.
• Develop, implement, and continuously improve communications/field public safety supervisor's protocols, polices, and standard operating procedures aligned with national best practices.
• Serve as the lead communications coordinator during emergencies, critical incidents, and campus-wide events in the communications center.
• Act as a strategic advisor to the Chief of Police on operational readiness, risk mitigation, and deployment strategies dealing with public safety.
• Lead command briefings and provide real-time situational intelligence.

Supervision and Personnel Management

• Directly supervise the Telecommunications Team Lead and Public Safety Supervisors and provide leadership, oversight, and accountability for supervisory staff within the public safety operations.
• Establish performance standards, conduct evaluations, and enforce accountability measures.
• Foster a high-performance culture through coaching, mentoring, and professional development.
• Address performance concerns and implement corrective or disciplinary actions in accordance with departmental policies and procedures.

Emergency Management and Incident Coordination

• Coordinate and manage communications response during emergencies, including active threats, severe weather, medical incidents, and security breaches.
• Ensure accurate, timely, and effective communication between dispatch, field supervisors, and Chief of Police.
• Support and operate within the Incident Command Systems (ICS)framework.
• Lead after-action reviews and implement corrective strategies to improve response effectiveness.
• Ensure public safety readiness through training, drills, and emergency preparedness planning.

Situational Awareness and Officer Accountability

• Maintain comprehensive, real-time situational awareness across all campus operations dealing with public safety.
• Analyze operational and incidents data to identify trends, risks, and opportunities for improvement.
• Conduct on-site operational assessments and recommend enhancements to strengthen campus safety.

Technology Strategy, Systems and Innovation Leadership

• Provide oversight of communications technology systems, including video surveillance and camera systems.
• Radio communications infrastructure
• Computer-Aided Dispatch (CAD) and records Management Systems (RMS)
• Mass notification systems (Regroup or equivalent platform)
• Collaborate with IT to ensure system reliability, cybersecurity and performance optimization.
• Identify and resolve system vulnerabilities and operational gaps.

Compliance, Reporting, and Documentation

• Ensure full compliance with Clery act requirements, including accurate and timely crime log documentation.
• Conduct audits of communications operations to ensure accuracy, completeness, and compliance.

Additional Duties

• Perform other duties as assigned in support of departmental and institutional priorities.

Bachelor's degree in criminal justice, emergency management or a related field required.

Experience

Minimum of 3-5 years of experience in public safety/communications field.

Demonstrate experience in emergency communications, dispatch operations or communications center management.

CPR/First Aid Certification or able to obtain within 6 months

Working Conditions

24/7 operational environment requiring availability for emergencies, call-backs, and critical incidents.

Work is performed in a combination of office, communication center, and field environment.

May require evening, holidays or weekend work as needed.

Physical Requirements

Ability to respond to emergency situations and move throughout campus as needed.

Ability to operate communications, computer as needed, and security systems cameras.

Ability to remain alert and engaged for extended periods.