Senior Configuration Management Engineer

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic., The Configuration Management Engineer is responsible for designing, building, and continuously improving our Configuration Management Database (CMDB) to ensure accurate, reliable visibility into our IT asset landscape.

As the primary Subject Matter Expert (SME), this role plays a critical part in strengthening data integrity, enabling automation, and supporting informed decision-making across IT and the broader organization.

This role partners closely with cross-functional teams to integrate our CMDB with other systems, establish best practices for discovery and lifecycle management, and drive consistent adoption of CMDB standards. The ideal candidate brings a strong engineering mindset, experience with asset discovery and configuration data, and the ability to balance technical depth with collaboration and enablement.

Key contributions include optimizing our CMDB performance, automating asset inventory and configuration tracking, and developing clear documentation and standards. Experience querying and analyzing data using SQL or DoSQL is essential to support audits, reporting, and ongoing improvements.

Your Responsibilities

• Conducts detailed analysis and study of customer requirements for new or existing projects to determine feasibility, cost and time required, and compatibility with current systems and hardware capabilities.
• Develops and documents the framework for integration and implementation for changes to technical standards.
• Develops moderate to highly complex infrastructure interactions to ensure the security, stability, recoverability, and access to systems and information.
• Advises on enterprise-wide infrastructure systems growth requirements, capabilities, and constraints to ensure the long-term functionality and operation standards.
• Participates in the RFP process to evaluate and select vendor solutions.
• Oversees and evaluates the work of contractors and vendors to ensure quality services.
• Participates in or leads cross-functional initiatives on the development and implementation of enterprise-wide major installations, upgrades and process changes.
• May have accountability for project execution and resource allocation.
• Facilitates knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams.
• Provides technical guidance or mentorship to others as appropriate.
• Tracks industry trends and maintains knowledge of new technologies to better serve the enterprise architecture needs.
• Performs systems support activities and may include required participation in an on-call rotation for support of systems outside of normal business hours.
• Participates in structured cross-functional processes including architecture, change, risk, resiliency, incident, problem, CMDB, and asset management.
• Assists manager in facilitating goal accomplishment by providing work direction to assigned employees and by monitoring the status of work on a daily basis.
• Clarifies roles and responsibilities of assigned employees based on direction from the manager.
• Provides coaching or mentoring as requested or deemed appropriate based on direction of the manager.
• Assists manager in facilitating resource allocation to ensure appropriate staffing levels.
• Shares feedback with the manager as requested or deemed appropriate, and may make recommendations for performance reviews.
• May make recommendations to the manager for team and individual recognition.

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us., * 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

• Cloud Service Provider Certification (e.g., AWS Cloud Practitioner, Azure Fundamentals, etc.) - required within 1 year of employment
• Advanced level knowledge of infrastructure design, implementation, administration, planning, developing.
• Advanced level knowledge of technical, business, and industry.
• Very strong oral and written communication and presentation skills.
• Very strong human relations skills to effectively interact with leadership and management, peers, business partners and vendors.
• Highly skilled at systems, creative, critical and analytical thinking, decision making and problem solving.
• Advanced or specialized understanding of the standards and deliverables to ensure integrity of the systems engineering process.
• Advanced level knowledge of internal area applications.
• Advanced level skills at hands-on communication, collaboration and leadership.
• Highly skilled at influencing and motivating individuals and teams.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's Degree.
• Configuration Management Database Experience (CMDB), such as ServiceNow, Capterra, Flexera, or others strongly preferred.
• Technical Certification Participation in user groups (ACM, IEEE).

Pay Range: $102,400.00 - $138,300.00 - $174,200.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more