IT Infrastructure Process Analyst

• 8+ years in IT operations, infrastructure, systems administration, or related roles (network, endpoint, identity, or cloud admin) with strong infrastructure and architecture experience.
• Proven experience documenting IT systems and processes (runbooks, SOPs, diagrams, standards, process mapping).
• Exposure to NIST 800171 / CMMC or similar frameworks (ISO 27001, SOC 2, etc.).

Skills

• Strong technical writing skills for policies, standards, SOPs, runbooks, and howto guides.

• Strong process-mapping and diagramming skills (Visio, Miro, etc.).

• Ability to translate abstract compliance requirements into concrete scope, documentation, and work plans.

• Solid understanding of SaaS-first operations and tools such as:

• Microsoft 365 / Entra ID,

• Endpoint management (Intune or similar),

• Identity and access (Okta, Entra),

• Basic networking (VLANs, firewalls, VPN, DNS, DHCP).

Comfortable collaborating with infrastructure engineers, cybersecurity analysts, IT PMs, and external consultants.

Desired Skills

• Direct experience supporting CMMC Level 2 or NIST 800171 programs (control mapping, evidence collection, SSP/POA&M work)
• Experience with ITSM and Project Management platforms such as Freshservice and Asana.
• Experience with monitoring/observability tools (Azure Monitor, Meraki alerting/webhooks, or similar).
• Certifications such as Security+, ITIL Foundation, or CMMC-focused training.
• Strong organization, follow-through, and attention to detail; treats documentation and standards as core deliverables, not side tasks.

The starting base pay for this role is between USD $100,000.00 and $135,000.00 per year. The actual base is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits. Helix Electric provides a comprehensive benefits package that includes the following:

• Medical Plans
• Dental Plans
• Vision Plan
• Life Insurance
• Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Insurance
• Pet insurance
• 401(k) Plan with Match
• Employee Discount Program through PerkSpot
• Tax Savings Accounts - FSA, HSA, DCFSA and CSA
• Tuition Reimbursement
• Scholarships

Helix Electric was founded in 1985 and is now one of the nation's largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character.