User Support Analyst

Must Have Technical/Functional Skills

• Hands-on experience with major POS software/hardware (e.g., NCR, GK, iStore).
• Proficiency in SQL for data validation and Strong knowledge of network setups.
• Experience with Jira, Confluence, or similar management software.
• High attention to detail and strong problem-solving capabilities
• Manages the lab's day-to-day operations, including equipment maintenance
• Proven experience with MDT, OSD and Ghost imaging
• Strong knowledge of ActionScript 2.0/3.0 for interactive application development.
• Familiarity with IT system deployments, cloning, and disaster recovery processes.
• Experience with Windows and Linux operating systems and related configurations.
• Basic scripting knowledge in PowerShell, Python, or Bash is a plus.
• Strong analytical and troubleshooting skills.
• Excellent documentation and communication abilities.
• Experience with automated deployment tools (e.g., BigFix, Intune, SCCM, JAMF or Workspace )
• Knowledge with Bigfix is a plus

Salary Range-$65,000-$80,000 a year #LI-KR3 TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.