IT Field Engineer

IT Field Engineer (Hybrid - Madison, WI)

As our IT Field Engineer, you are the bridge between complex technology and the people who use it. You won't just be fixing machines; you'll be building relationships and ensuring our teams have the tools they need to succeed.

What you will be doing:

• Travel to various sites to provide hands-on support for hardware, software, and network infrastructure.
• Lead the installation and configuration of servers, workstations, routers, switches, and peripherals.
• Act as the primary investigator for hardware failures, software glitches, and connectivity hurdles.
• Proactively manage system health through patches, updates, and security hardening.
• Work alongside internal Network and System Admins to escalate complex issues and manage vendor relationships for repairs and procurement. Provide clear, friendly guidance and training to end-users on software applications and security best practices.
• Keep our "source of truth" accurate by maintaining hardware/software inventories and detailed support logs.

• 2-4 years in IT Support, with at least 2 years in a field service or helpdesk capacity.
• Strong diagnostic skills across a variety of hardware and networking environments. Familiarity with ITIL practices and ticketing systems (ServiceNow).
• Ability to translate tech speak into understandable language for users with varying technical comfort levels.
• Self-motivated individual who can manage their own schedule and priorities while meeting deadlines.
• Comfortable working a hybrid schedule and traveling up to 50% as needed to support our branches.
• High School Diploma or GED
• Associate's Degree in Computer Science or Information Technology.
• Certifications: CompTIA A+, CCNA, or Microsoft Certified IT Professional (MCITP).

Physical Requirements & Travel:

• Ability to lift 25lbs.
• This position is based in Madison, WI, with a hybrid work structure.
• Up to 50% travel, including overnight stays) to support our regional locations and attend company events.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction. Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive. Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.