Library Technology Service Specialist
Role details
Job location
Tech stack
Job description
The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base for TECHLink. TECHLink locations are technology centers and makerspaces that provide access to state-of-the-art equipment for content creation and building new skills. Successful candidates will have a love of technology and a desire to share it with others, enjoy working with a diverse population, and interacting with customers of all ages. The Library Technology Service Specialist will:
- Perform training and give assistance to customers on using a variety of devices and technologies including multimedia and makerspaces.
- Assist customers with registering for equipment use and workshops.
- Interact with customers to determine how TECHLink might serve their needs.
- Gather or collect information to generate reports, activity logs, etc.
- Process data entry activities to update and verify TECHLink customer records.
- Promote and assist with innovative library services and programming.
- Trouble shoot and resolve moderately complex problems, complaints and/or requests.
- Assist with deploying and configuring various software, technologies and equipment.
- Conduct outreaches to promote technologies and services offered at community and library events.
- Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations,
- Perform other duties as assigned. Candidates are encouraged to submit a resume and cover letter when applying. To learn more about TECHLink, please visit https://houstonlibrary.org/techlink . WORKING CONDITIONS Position requires stooping and bending; lifting of library up to 20 pounds. Must be able to move freely. throughout the work space. Moderate analytic ability is required in applying guidelines, policies, and in adapting standard methods to fit facts and conditions. Must be able to effectively communicate orally and in writing.
Requirements
Requires a high school diploma or a GED., Requires two (2) years customer service experience working in an environment involving various user focused technologies., + Proficient computer skills working with both hardware and software.
- Proficiency in Microsoft Office and Web2 Technology.
- Experience with user focused technologies including 3-D Printing, Embroidery machines, laser cutters, Video/music production, and digital artistry.
- Experience working with people of diverse backgrounds.
- Ability to communicate effectively orally and in writing.
- Strong interpersonal skills and the ability to collaborate with others.
- Experience working with children and families.
- To better serve our diverse communities, fluency in a foreign language is highly preferred.
Benefits & conditions
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Supplemental Insurance
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 13 city holidays, plus one floating holiday
- Compensable Sick Leave
- Personal Leave
- Flexible schedules
- Hybrid-Telework for eligible positions
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Paid Prenatal, Parental and Infant Wellness Leaves
- Healthcare Flexible Spending Account
