Instant Support Technician (Tier 1 Tech)

LinkTech is seeking a reliable, fast-thinking Instant Support Technician to join our front-line support team. This role is responsible for handling real-time technical issues, following documented procedures, and ensuring that all tickets are properly resolved or escalated by end-of-day to support our after-hours team., * Respond to client-reported issues and alerts across productivity tools, email systems, MFA, and user accounts

• Troubleshoot desktop and laptop hardware and software problems
• Support peripherals such as printers and VoIP phones
• Use internal systems to monitor device health, remote into endpoints, manage tickets, and document work
• Escalate issues to higher-tier support when outside Tier 1 scope, with clear documentation and proper context
• Communicate clearly and empathetically with clients via phone, email, and chat
• Follow standard operating procedures and assist with identifying gaps in documentation
• Ensure all assigned work is resolved or transitioned before end-of-day to maintain smooth after-hours operations

This position is ideal for individuals who have a genuine interest in technology, are excellent communicators, and thrive in a structured, high-paced environment. Prior IT support experience is a plus, but not required., * Strong interest in technology and learning

• Excellent verbal and written communication skills
• Ability to stay organized, focused, and calm under pressure
• Strong attention to detail, especially when documenting tickets and client interactions
• Comfortable working in a team environment and following established workflows, * Experience in a help desk or technical support role
• Familiarity with productivity platforms (e.g., Microsoft 365)
• Exposure to remote access or monitoring systems
• Entry-level certifications (CompTIA A+, Microsoft 365 Fundamentals, etc.)

• You'll be a key part of a tight-knit team where every role matters
• We provide structure, documentation, and room to grow
• We treat clients like people, not tickets-and we expect you to do the same
• We give everyone a fair opportunity to show what they know

If you're someone who takes pride in doing things right, cares about client experience, and wants to grow in the tech field, we encourage you to apply.

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

LinkTech is a managed service provider (MSP) dedicated to delivering fast, reliable, and people-focused IT support to small and mid-sized businesses. We pride ourselves on our responsive service, thorough documentation, and commitment to solving problems the right way-every time. Our team works closely with clients to provide seamless technology solutions, from everyday troubleshooting to infrastructure guidance, ensuring their operations stay smooth, secure, and efficient.