Donor Services Support Specialist

Donor Services Support Specialist providing essential support to Preliminary Match and Confirmatory Typing Specialists and assisting kit makers as needed., * Assist Preliminary Match and Confirmatory Typing Specialists with daily tasks

• Performs in-depth research on donors usingsocial mediaplatforms, public records,search engines, and professional networks (e.g., LinkedIn)
• Maintains confidentiality and professionalism
• Follows up on all items until work has been completed
• Handling sensitive and confidential information with a high level of discretion and professionalism
• Assists Kit Makers with blood draw kits for the DS Department andmailingout communications to donors
• Other duties as assigned

High School Diploma, * Ability to prioritize work and multi-task effectively

• Excellent oral and written communication skills
• Exceptional analytical skills
• High attention to detail
• Outstanding interpersonal skills, phone etiquette and sense of business protocol
• Experiencewith MS Office Suite, including Outlook, Word and Excel
• Strong problem-solving and troubleshooting skills
• Motivated and goal-oriented self-starter
• Prioritization of dailywork flow
• Ability to communicate effectively and work within a team setting

Physical Demands

This position is basically sedentary with some walking, standing, stooping and lifting required. Occasional lifting of objects weighing in excess of 20 pounds.