Market Center Operations Assistant

The Market Center Operations Assistant is a highly organized, detail-oriented "task master" who thrives in a dynamic environment (meaning: priorities shift, and you adjust without needing a moment to stare into the void). You're equally comfortable managing executive calendars as you are working through numbers and financial processes-and you don't find either one particularly dramatic. You like solving problems, tracking down missing information, and keeping things running smoothly behind the scenes-preferably before anyone else notices there was ever an issue.

You're proactive, dependable, and service-minded, with strong follow-up skills (because "I thought someone else was handling it" is not your brand). You balance urgency with a steady, methodical approach, and you communicate clearly without overcomplicating things.

Schedule Monday - Friday, 12p-5p

Essential duties and responsibilities

Leadership & Administrative Support

• Manage calendars, appointments, and priorities for leadership
• Schedule agent consultations, onboarding, and key milestone meetings
• Coordinate travel, events, and training logistics
• Coordinate monthly agent recognition lunch, including making reservations and sending invitations
• Manage Top 20% agent recognition program including email campaigns and event planning
• Maintain reports and dashboards for key performance metrics (growth, capping, profit share)

Financial & Operations Support

• Process commission requests and payments
• Assist with agent billing and payments
• Assist with bookkeeping, including daily account reconciliations
• Support financial reporting and Market Center performance tracking
• Manage KW Luxury Broker approval and notification process
• Provide CEO with profit share distribution reports
• Provide operational and administrative support to the Market Center Administrator

• Demonstrable knowledge of and experience using Canva
• Demonstrable knowledge of social media platforms and their respective analytics: Instagram, Facebook, LinkedIn, Google Business Profile, etc.
• Demonstrable knowledge of and experience creating short-form video content (Instagram Reels, YouTube Shorts)
• Command of CRM Platforms: Mailchimp, Constant Contact, etc.
• Microsoft Suite Products: Word, Excel, and PowerPoint
• Google Workspace: Drive, Gmail, Calendar, Docs, etc.
• Smart phone capable

Preferred Knowledge/Skills

As Operations Assistant, you will be able to demonstrate some experience with or exhibit the following:

• General office skills - Calendaring, scheduling, professional acumen
• Computerized bookkeeping and familiarity with a chart of accounts
• Banking and deposits
• A/R, A/P, and payroll
• Microsoft Office Suite, with an emphasis on Excel
• Excellent administrative skills
• Task and detail oriented
• Calm under pressure
• Project management experience (preferred), * Do you have experience using Canva?, * Bachelor's (Preferred)

Pay: $28.00 - $30.00 per hour

Benefits:

• Paid time off