Sr Software Development Engineer

The Aetna IT Delivery organization, within CVS Health's Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Senior Software Development Engineer to drive the overall user experience for a Conversational AI platform that is helping our members and providers get answers to their health insurance questions through the channel of their choice. In this role you will be responsible for implementing the conversational flows to deliver a superior user experience. This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design.

This is a contractor conversion job.

You will make an impact by:

Designing and developing AI conversations, including integrating with enterprise APIs to fulfill consumer requests

Applying clean coding skills and best practices

Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents

Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot

Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications

Integrate chatbot solutions with multiple platforms

Enhancing user effectiveness of the conversational agents with the help of advanced technologies

Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities

Tuning and enhancing Speech to Text models

5+ years software delivery experience including unit-testing, source code management

5+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)

Preferred Qualifications

Backend (server side) development experience either in Java, node.js

Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript

Experience with IBM Voice gateway and / or IBM Discovery is a plus

Knowledge of automated speech recognition, including SSML tagging for TTS, Bachelor's degree or equivalent experience required

$101,970.00 - $203,940.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.