IT Administrator

• As the primary contact for Help Desk, provide professional and respectful service to all employees and members of the organization
• Extraordinary attention to detail in assigned tasks
• Assist users with issues related to desktop/laptop computers, tablets, cell phones, printers, scanners, or other technology resources
• Perform deployment of new laptops, tablets, workstations, as well as upgrades
• Assist users with issues related to Microsoft technologies and Engineering software applications
• Learn and support the roll-out of new applications
• Maintain asset records for all IT related equipment and licensing
• Research solutions for technology issues, as needed
• Support CIO in successful project delivery

• Computer related Associate's or bachelor's degree
• Working knowledge of computer equipment, such as: computers, tablets, laptops, networking equipment, as well as computer components, to identify problems and introduce repairs or replacements
• Experience managing and maintaining the following operating systems: Windows XP, Windows 7, Windows 8/8.1, Windows 10, iPhone iOS, and Android
• Experience working with and troubleshooting issues with Microsoft Office Applications (Word, Excel, Outlook, PowerPoint, and so on)
• Basic knowledge of network functions and services (TCP/IP VLANs, DHCP, DNS, IP configuration on endpoint devices)
• Experience with Microsoft Active Directory; ability to add and remove users and rights
• Excellent written and oral communication skills
• Strong analytical and logical problem-solving skills
• Good communication and customer service skills

DESIRED

• Industry Certifications and/or Relevant Experience
• Strong initiative with the ability to work independently or as part of a team
• Detailed oriented with strong organizational and time management skills