Patient Portal Specialist

Responsible for enrolling required percentage of SMHCS patients for the Patient Portal. Ensures patients are able to use the various features of the program as well as provides technical assistance for patients who have been invited or enrolled in the portal. Additionally, as part of the HealthFront team, welcomes and assists visitors and patients to Sarasota Memorial Health Care System. Introduces consumers to the depth and breadth of services offered by SMHCS and assists them in finding solutions for their healthcare needs. Serves as a brand advocate for SMHCS.

• Require an Associate degree or two (2) years relevant experience in a technical or service-related field can substitute for required degree.

• Require a minimum of three (3) years of experience in a customer service setting. - Require demonstrated proficiency in navigating web-based programs. Preferred Qualifications:

• Prefer two (2) years of previous technology or health care experience.
• Prefer demonstrated ability to troubleshoot technical issues.
• Prefer demonstrated effective verbal and written communication skills.
• Prefer demonstrated interpersonal relations and customer service skills that reflect the standards of SMHCS.
• Prefer demonstrated knowledge of the healthcare industry.
• Prefer demonstrated computer proficiency in Word, Excel, Outlook, and social media.
• Prefer demonstrated organizational skills.
• Prefer demonstrated ability to work well with a diverse public.