End User Computing (EUC) Administrator

Summary: The End User Computing Administrator (EUC) provides hands-on support for end-user devises and core workplace technologies in a Windows-based enterprise environment. This role focuses on day-to day desktop support, endpoint administration, and user support for both office and production-floor users. We are looking for someone highly practical, process oriented, and comfortable working directly with users while coordinating with senior IT staff for escalations and projects. The position is 1-2 years in length., * Provide Tier 2/Tier 3 desktop support for Windows 10/11 systems

• Troubleshoot hardware, OS, application, and printing issues
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, Sharepoint)
• Assist users with account issues, profile problems, and system performance concerns

Endpoint amp; Device Management

• Provision, configure, and deploy desktops, laptops, and peripherals
• Perform device imaging, reimaging, and asset tracking
• Apply patches, updates, and basic endpoint hardening
• Assist with workstation lifecycle (new hire, refresh, termination)
• Deploy, maintain, and troubleshoot company issued and managed android mobile phones

Identity amp; Access Support

• Create, modify, and disable user accounts in Active Directory, Entra ID
• Manage group memberships and basic access requests
• Reset passwords and assist with MFA-related issues

IT Operations amp; Administration

• Maintain accurate documentation for devices and support procedures
• Follow defined change control and ticketing processes
• Coordinate with vendors and internal IT staff as needed
• Escalate complex issues appropriately to senior IT personnel

The statements herein are intended to describe the general nature and levels of the works performed by employees but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. ThermTech reserves the right to revise or change job duties and responsibilities as the need arises.

We are committed to hiring top talent into our operations teams to deliver world-class services. We look for self-motivated and goal-oriented people eager to learn our trade and be a part of our growing team. We value individuals who are problem solvers, team workers and maintain a bright, positive attitude. If you like a fast-paced work environment to learn lifelong skills, we welcome your completed application., * Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, a non-resident, authorized to work in the U.S. without ThermTech sponsorship). ThermTech does not sponsor visas, either at time of hire or at any later time.

• This position must satisfy ITAR (DSP-5) compliance requirements; therefore, candidates must be a lawful permanent resident [8 U.S.C. 1101(a)(20)] or a protected individual [8 U.S.C. 1324b(a)(3)]. Employment of Foreign Persons(s) [22 CFR 120.63] will be contingent on receiving the DSP-5 license from the US State Department.
• All hires are contingent upon a 9-panel hair follicle drug test amp; background check.
• May be required to work any shift, including weekends.

Physical amp; Mental Demands: The following physical and mental demands consist of but are not limited to the following:

• Must be able to work in a standing position for extended periods in a non-climate controlled industrial environment
• Ability to bend, pull, stoop, and reach to perform functions.
• Capable of lifting and carrying at least 25-pound objects throughout shift
• Must be exposed to heat, fumes, noise, humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must demonstrate the ability to read, write, and communicate in the English language.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.

Education (Required): Associate's Degree in Information Technology related field (or enrollment in a degree program)

Certifications (Preferred): CompTIA A+ and/or Security

Experience (Required): None; 1 year or more preferred

Required Technical Skills:

• Strong experience supporting Windows desktop environments
• Hands-on experience with Active Directory (users, groups, basic GPO understanding)
• Experience supporting Microsoft 365 user environments
• Familiarity with endpoint management tools (Intune, RMM tools, or similar)
• Solid hardware troubleshooting experience (Dell/HP/Android systems preferred)

Required Soft Skills:

• Excellent customer service and communication skills
• Ability to follow documented processes and security requirements
• Self-directed, reliable, and comfortable working in a manufacturing business environment
• Experience working in a regulated or compliance-driven environment

Preferred Skills:

• Experience with Intune or modern device management
• Familiarity with manufacturing or industrial environments
• Experience supporting shared or kiosk workstations
• Basic PowerShell scripting for administrative tasks
• Exposure to IT security best practices (least privilege, MFA, patching)

Professional development assistance, Tuition reimbursement, 401(k), Health insurance, 401(k) matching, Paid time off, Health savings account, Dental insurance, * Dental Insurance

• 401(k) - Company matched 50% on the 1st 4%.

• Paid Time Off - Accrued annually with 80 hours for the first year of service

• 8 Paid Holidays

• Basic Life and ADamp;D Insurance at no cost to employee

• Optional Voluntary Life Insurance

• Short-Term and Long-Term Disability Plans at no cost to the employee

• Health Savings Account (HSA) for employees enrolled in ThermTech's Insurance

• ThermTech provides the opportunity to earn enough HSA funds to offset the deductible of health insurance when employee and spouse (if applicable) have a yearly physical with ThermTech's On-Site Clinic and participate in the Employee Wellness Program.

• Employee assistance program: Confidential 24/7 support and short-term counseling

• Tuition reimbursement / Professional development assistance.

• Other: On-site Clinic services (On-demand Urgent and Primary Care, Virtual Video Visits, Chiropractic Care, and Health Coaching) available to all employees and their family, at no additional costs, even if they are not covered by ThermTech's health insurance.

• Discounted Standard Process supplements.