IT Help Desk Support Technician - Help Desk Experience Required

Provide help desk support to clients via remote connection or in person.

Install, maintain, and troubleshoot workstations, printers, desktop software and other systems.

Make extensive use of ticket-tracking software for documenting work.

Configure laptops and workstations per client specifications (in-office).

Assist with network equipment configurations and implementations.

Escalate issues and report requests as appropriate.

Support desktop and infrastructure technology migrations including Microsoft 365, Windows 10/11, and desktop virtualization.

Help maintain procedural documentation and training materials.

Perform other administration and support duties as required.

Must have reliable personal transportation for onsite support calls (mileage reimbursed).

For this position we are looking for a candidate with at least 1-3 years of experience in the IT help desk support environment at the minimum. Successful candidates must have a solid track record as a self-starter and experience with remotely supporting IT operations in multiple sites. This is an in-person position., At least 1-3 years setup, configuration, troubleshooting of desktop/notebook hardware and software

• Previous experience in a help desk environment

• Experience using a ticketing system

• Experience in Microsoft 365 Administration

• Experience supporting Windows 10 and Windows 11 desktops and notebooks in a networked environment

• Must be able to diagnose and resolve PC performance and malware issues, minimizing the impact on end users

• Excellent analytical skills to diagnose and resolve a wide variety of hardware and software issues

• Basic knowledge of TCP/IP networking, related network services (i.e., DNS, VPN, DHCP, etc.)

• Candidates must have direct hands-on experience in deploying and supporting Windows and Mac PCs

• Basic knowledge of EntraID & Active Directory concepts and administration

• Recent experience supporting mobile devices (iPhone & Android)

• Typing speed of at least 60 wpm

• Must be physically able to lift 50 pounds

• Excellent English written and verbal communication skills

• Excellent customer service skills; including patience and concern for client issues and problems and the ability to effectively convey technical information to non-technical users

• Passionate about technology and customer service and is interested in learning and growing their career in IT

Highly Desired Skill Set:

• VOIP experience

• RMM experience

• Networking hardware experience including Meraki Datto

• Microsoft certifications, * Do you have experience working for a managed service provider?, * Microsoft 365 administration: 1 year (Required)

• remote support: 1 year (Required)
• ticketing software: 1 year (Required)
• help desk support: 2 years (Required)

Tuition reimbursement, Health insurance, Retirement plan, Paid time off, Vision insurance, Health savings account, Dental insurance, * Dental insurance

• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Professional Computer Concepts is a managed service provider to the greater Bay Area. We provide managed IT services, consulting, and cloud solutions to small & mid-sized businesses.