IT Support Engineer

Screen Ltd
Christchurch, United Kingdom
26 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
£ 30K

Job location

Christchurch, United Kingdom

Tech stack

Microsoft Windows
Microsoft Antivirus
Monitoring of Systems
Microsoft Software
System Center Configuration Manager
Sonicwall
Fortinet

Job description

We're hiring a skilled IT Support Engineer to join this fantastic MSP team in Bournemouth, focused on resolving complex technical issues and maintaining strong client relationships. The role involves troubleshooting escalated support queries, proactively monitoring systems, and ensuring customer environments remain secure, stable, and fully operational. If you have MSP experience, this is highly desirable, although not a dealbreaker., * Handling technical escalations from the 1st Line team.

  • Performing system maintenance, updates, and monitoring.
  • Supporting junior engineers and sharing technical knowledge.
  • Managing incidents and service requests through to resolution.
  • Communicating with internal teams and customers.
  • Working with technologies including Windows 11, SCCM/MECM, SonicWall, Fortinet, and Microsoft Defender.

Requirements

  • Previous experience in an MSP is highly desirable
  • Strong troubleshooting and problem-solving skills.
  • Background in a customer-focused IT environment.
  • Good understanding of ITIL principles.
  • Experience with Microsoft technologies and services.

Benefits & conditions

  • Basic salary up to £30,000
  • Pension scheme
  • Training and professional development opportunities
  • Hybrid working - 2 days from home

Apply for this position