IT Support Engineer

Code
Boston, United States of America
24 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 137K

Job location

Remote
Boston, United States of America

Tech stack

Microsoft Access
Microsoft Windows
Apple Mac Systems
Bash
Business Software
Business Systems
Software as a Service
Desktop Computing
Identity and Access Management
Issue Tracking Systems
Information Technology Audit
Information Technology Operations
Python
Linux System Administration
Powershell
Peripherals
Information Technology
Laptops
User Administration

Job description

In this role, you will work closely with the IT Operations Manager and cross-functional teams to ensure employees have reliable access to the systems, devices, and tools they need to be productive. You will help improve internal IT processes, maintain operational consistency, and provide responsive support across a growing environment. Requirements Core Responsibilities

  • Support employee onboarding and offboarding, including device setup, account provisioning, access configuration, and standard IT workflows.
  • Provision, configure, and maintain laptops, desktops, peripherals, and core business software.
  • Assist with identity and access management tasks, including user permissions, MFA setup, and account troubleshooting.
  • Provide day-to-day IT support for hardware, software, networking, and user configuration issues.
  • Maintain device inventory, asset lifecycle records, and endpoint compliance processes.
  • Partner with the IT Operations Manager to improve internal IT workflows, documentation, and support procedures.
  • Assist with administration of collaboration, productivity, and endpoint management systems.
  • Support company-wide IT initiatives, rollouts, and process improvements as needed., Provide sales and marketing support as assigned to meet area goals. This activity will be accomplished using all principles of good salesmanship, including personal client visits, …
  • 4 days ago

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
  • 3+ years of experience in IT support, help desk, or internal IT operations roles.
  • Experience supporting employee onboarding, device provisioning, and user account administration.
  • Ability to write and maintain scripts (PowerShell, Bash, Python, etc) to automate tasks.
  • Familiarity with endpoint management, identity providers, and common SaaS business systems.
  • Strong troubleshooting skills across operating systems, hardware, software, and access issues.
  • Experience documenting support processes and maintaining IT asset or ticketing systems.
  • Strong communication and customer service skills, with the ability to support both technical and non-technical users., * Experience supporting hybrid or remote-first organizations.
  • Familiarity with MDM, SSO, MFA, and endpoint compliance tooling.
  • Experience supporting macOS, Windows, and Linux environments.
  • Exposure to security-minded IT practices such as least privilege access and device hardening.
  • Experience assisting with internal IT audits, asset controls, or policy rollouts.

We are an equal opportunity employer. US Citizenship may be required for certain project assignments involving security clearance.

Benefits & conditions

  • Pay depends on experience, but we strive to be at the upper end of the salary range
  • Health care plan with 100% premium coverage, including medical, dental, and vision.
  • 401k with 5% matching.
  • Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays).
  • Flexible hybrid or remote work arrangement.
  • Relocation assistance for qualifying employees.

About the company

Code Metal is redefining code translation for mission-critical industries, helping partners move more quickly and reliably from algorithm to silicon. Our platform accelerates deployment of DSP, RF, communications, and embedded signal processing algorithms onto heterogeneous compute targets, including GPUs, FPGAs, ASICs, and edge SoCs. We support automotive, aerospace, defense, and semiconductor partners deploying complex algorithms onto constrained hardware with speed and rigor., American Red Cross + Dedham, MA + $101,400-108,096 per year Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatn…, © 2026 Careerjet All rights reserved

Apply for this position