Implementation Engineer
Role details
Job location
Tech stack
Job description
Travel: Primarily within NYC today; occasional travel may be added over time as customer needs evolve, Our partner is hiring an Implementation Engineer to own customer implementations end-to-end and make customers successful with the product. You'll build repeatable "playbooks" for data migrations-mapping customer schemas into the product's primitives, troubleshooting edge cases, and collaborating with engineering to improve reliability and close feature gaps. This is a highly hands-on role that combines technical problem solving with clear communication and customer ownership. It's one of the most demanding roles on the team: you'll be expected to move quickly, handle ambiguity, and consistently deliver outcomes. For the right person, it's also exceptional training for future leadership or founder paths-because you'll learn customer dynamics, product feedback, and how to ship solutions under constraints. Responsibilities
- Own a portfolio of customer implementations and drive customers to successful outcomes
- Build and maintain data migration "playbooks" (workflows to extract, transform, and map customer data into product primitives)
- Diagnose schema and data issues; work with JSON structures and data transformation logic
- Perform hands-on technical work as needed (e.g., scripting, light automation, debugging implementation issues)
- Support workflows involving web scraping, web parsing, and "computer use" tasks; use knowledge of HTML, selectors, and how web pages are structured
- Partner with engineering to communicate bugs, missing features, and product improvements based on implementation learnings
- Help keep customers successful and engaged-communicating clearly, managing expectations, and identifying expansion opportunities over time
Requirements
- 1+ years of hands-on technical experience (e.g., junior software engineer, technical implementation, automation/scripting-heavy role, or equivalent internships/projects demonstrating real scripting work)
- Comfortable working with JSON, schemas, and structured data; able to reason about how data moves through systems
- Ability to ramp quickly on web concepts (HTML, selectors, scraping/parsing fundamentals) and apply them in production workflows
- Strong written and verbal communication skills; able to translate technical issues for both technical and non-technical audiences
- Ability to collaborate with engineers in a precise, high-signal way (clear bug reports, reproduction steps, crisp feedback)
- High ownership, urgency, and willingness to operate in a "roll up your sleeves" environment
- Comfortable with an onsite NYC environment and fast-moving startup dynamics
Nice-to-haves (not required):
- Prior experience in post-sales implementation / forward deployed / customer engineering roles
- Background in ERP/accounting systems or implementations (e.g., NetSuite, SAP, QuickBooks, Xero)
- Experience in adjacent modern ERP / accounting tooling ecosystems (helpful for faster ramp on certain customer workflows)