Desktop Support Technician

We are seeking a Desktop Support Technician to support laptop refresh initiatives and end-user technology needs across multiple client locations. This role is primarily field-based and involves traveling to client sites to deploy and configure devices, provide technical support, and ensure employees are fully operational with their IT equipment., * Perform laptop refresh deployments, including device replacement, setup, and configuration

• Install and configure laptops, monitors, docking stations, and peripherals
• Migrate user data and ensure proper access to applications, network drives, and email
• Join devices to corporate domains and configure security policies
• Provide on-site desktop support for hardware, software, and connectivity issues
• Troubleshoot Windows operating system, printers, and basic network connectivity issues
• Assist users with workstation setup and ensure proper ergonomics and functionality
• Install and configure standard corporate applications
• Coordinate device swaps and ensure minimal disruption to end users during refresh cycles
• Maintain accurate records of device deployments and asset tracking
• Escalate complex technical issues to the appropriate internal IT teams when necessary
• Provide excellent customer service while supporting users in a professional office environment

Do you have a valid Driver's License license?, Do you have experience in Windows?, The ideal candidate is hands-on, customer-focused, and comfortable working directly with users in a professional environment., * 1-3 years of experience in desktop support, field support, or IT support roles

• Experience performing hardware deployments or laptop refresh projects
• Strong knowledge of Windows operating systems and Microsoft Office applications
• Experience setting up laptops, monitors, docking stations, and peripherals
• Basic understanding of network connectivity and troubleshooting
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively across multiple sites
• Valid driver's license and ability to travel to client locations within the region

Preferred Skills:

Experience with the following tools is considered an asset:

• Microsoft Intune
• Microsoft SCCM
• Active Directory
• Microsoft 365