Service Desk Technician

• The Service Desk Technician provides first- and second-level technical support for end users across a modern enterprise environment.
• This role supports Microsoft Office applications, end-user computing devices, mobile platforms, and core infrastructure technologies.
• The ideal consultant is hands-on, customer-focused, and eager to expand experience across systems, virtualization, networking, and cloud-managed environments.

Responsibilities:

• End User Support:

• Provide technical support for Microsoft Office Suite (M365) including Outlook, Word, Excel, Teams, and OneDrive.
• Troubleshoot and resolve issues related to Windows and macOS desktops and laptops.
• Support printers, scanners, and peripheral devices.
• Diagnose and support tablets and smartphones (Apple iOS and Android).

• Endpoint & Device Management:

• Manage and support devices using Microsoft Intune (enrollment, policy enforcement, application deployment).
• Perform user onboarding and offboarding, including account provisioning, access changes, and device setup.
• Assist with endpoint security, patching, and compliance.

• Systems & Infrastructure Support:

• Provide basic administration and troubleshooting for Microsoft Windows Server environments.
• Support Linux systems (RHEL preferred) including basic command-line troubleshooting.
• Assist with virtual computing environments, including ProxMox and Scale Computing (preferred).
• Support VEEAM backup and recovery operations, including job monitoring and basic restores.

• Networking & Hardware:

• Troubleshoot network connectivity issues involving Cisco Meraki and Fortinet network hardware.
• Support wired and wireless network access, VPN connectivity, and firewall-related issues.
• Assist senior engineers with infrastructure projects and upgrades.

• Documentation & Process:

• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Accurately document incidents, requests, and resolutions in the service management system.
• Follow ITIL-aligned service desk best practices.

• 2+ years of experience in a Service Desk, Help Desk, or Desktop Support role.
• Strong working knowledge of Microsoft Office / Microsoft 365.
• Experience supporting Windows and macOS endpoints.
• Hands-on experience with PC hardware, printers, scanners, and mobile devices.
• Familiarity with Intune or other endpoint management tools.
• Basic understanding of networking concepts (TCP / IP, DNS, DHCP).
• Experience with user account management (Active Directory or similar).
• Strong customer service, communication, and troubleshooting skills.

Preferred Skills:

• Experience with ProxMox or Scale Computing hypervisor environments.
• Experience supporting Cisco Meraki and Fortinet networking equipment.
• Familiarity with VEEAM Backup & Replication.
• Exposure to Linux (RHEL) administration.
• Experience with Windows Server environments.
• IT certifications (CompTIA A+, Network+, Microsoft, or equivalent).
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Ability to prioritize and manage multiple requests.
• Desire to learn and grow within IT infrastructure and operations.
• Team-oriented with a proactive mindset.

Pay Rate: $19 - $20 / Hour

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

ECLARO's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you're up to the challenge, then take a chance at this rewarding opportunity!