Library Associate, Electronic Resource Management

Performs electronic resource management tasks with specialized knowledge to create and maintain accurate data and resolve problems within library systems. Performs technical duties to ensure library users have access to electronic resources and understands the relationship, roles, and impact of electronic resource management workflows across the Libraries.

What You'll Do

• Assumes principal responsibility for managing database metadata in the suite of electronic resources management tools used by the Libraries. (40%)

• Performs quality control checks of subscribed databases to ensure consistency and accuracy utilizing multiple technologies. This includes monitoring monthly reports of provider and database changes from our electronic resource management tools and monitoring email notifications of changes from vendors.
• Investigates and resolves inaccuracies and queries regarding access to resources. Activates new database collections in Alma; requests that they are added to EZproxy as needed
• Updates and maintains records in Springshare Database A-Z List

• Troubleshoots and investigates denial of access problems for databases that come through the LibAnswers AskTech ticketing system or through direct communication. (20%)

Troubleshooting involves in-depth knowledge of the multiple technologies that support e-resource access, considerable independent judgment, and may include: *

• Investigation of subscription data, access given to Duke on provider's websites, and activations in the knowledgebase.
• Regular communication with vendors to gather information and resolve discrepancies.
• Testing off-campus access, basic knowledge of IP-based, proxied, and SSO authentication methods, and URL structures. Resolutions and customer support for patrons are given high priority, and work priorities are re-assessed based on patron needs.
• Responding to denial of access requests that require deviation from standard operating procedures by submitting tickets to bring in additional help as an appropriate resource.

• Supports accessibility through systematic evaluation of online research databases under consideration for acquisition by: (20%)

• Initiating, managing, and publicizing research database trials for library staff in Springshare Database A-Z List
• Systematically reviewing trialed databases for accessibility features using freely available tools such as screen readers, browser extensions, and manual testing methods
• Communicating findings to colleagues and vendors

• Provides general e-resource management support by: (15%)

• Retrieving eholdings and other knowledgebase data for use by department and other library staff.
• Leveraging database metadata management and e-resource expertise by identifying, planning, coordinating, contributing to, and reviewing special projects as needed.

• Keeps abreast of new developments and trends affecting electronic resources management by attending meetings, programs, workshops, monitoring listservs, etc. (5%)
• Serves as backup to other ERAD staff members, as appropriate.
• Performs other related duties or projects as assigned.

Duke University Libraries value the skills, experiences, and perspectives each staff member brings to their work. Employees are expected to demonstrate strong customer focus, collaboration, creative problem solving, and continuous learning, while contributing to an inclusive workplace culture that respects diversity of background, thought, and experience., Requires two years of library experience to obtain a specialized knowledge of library systems and procedures; excellent interpersonal, oral and written communication skills; able to work independently and as a member of a team; high proficiency using computer-based technology and ability to adapt to new technologies; ability to effectively organize and prioritize daily work; demonstrated commitment to providing outstanding customer services.

Preferred: Prior experience working in an academic research library. Demonstrates in-depth knowledge and expertise in one or more areas of library resources and services such as electronic resources management. Familiarity with continuing resources lifecycle, knowledge and experience searching and editing in an integrated library system or other web interface tools to bibliographic databases; knowledge of Alma and Springshare library systems or comparable library software; proficient knowledge of MS Office, especially Excel; demonstrated ability to search for and interpret information retrieved from various sources or systems.

Working Conditions

• Normal office environment
• Must be able to work in an environment in which exposure to materials containing dust and mold is possible

This position classification offers a USD $51,401.00 to USD $82,291.00 annual salary range with an anticipated budgeted hiring range of $51,401.00 - $60,000, based on experience and internal equity. Duke is committed to transparency and fairness in its hiring practices.

Review of applications will begin immediately and will continue until the position is filled. Priority given to applicants who apply by Tuesday, May 26, 2026.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $50,393.00 to USD $80,677.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.