System Applications Specialist

As Quality Sound's Systems Applications Specialist, you are the bridge between the technology we install and the people who use it. You own the full client engagement lifecycle -- from pre-sale workflow assessment through implementation, end-user training, and ongoing post-installation support -- across the nurse call and critical communications markets. You will also lead the development and ongoing maintenance of our client-facing digital training library, ensuring every client has the resources to get the most out of their system., System Implementation & Workflow Support

· Serve as the on-site and remote subject matter expert for all Quality Sound systems across the nurse call and critical systems markets

· Lead system acceptance testing, end-user training, and go-live support for all implementations, adapting your approach to the client's operational environment

· Conduct workflow assessments with client stakeholders to surface gaps and opportunities for system optimization

· Provide post-installation support -- follow-up visits, refresher training, and ongoing education -- to ensure long-term client success

Training & Education Delivery

· Design and deliver tailored end-user training programs for mixed audiences at all levels -- end users, administrators, IT staff, facilities teams, and leadership

· Lead group sessions, one-on-one instruction, and train-the-trainer programs as each engagement requires

· Maintain training schedules, attendance records, and completion documentation for all accounts

Digital Asset Development & Maintenance

· Build and maintain a client-facing digital training library: instructional videos, quick-reference guides, workflow diagrams, slide decks, and e-learning content

· Keep all assets current with active system configurations and software versions through consistent version control

· Develop system-specific documentation packages for new implementations in collaboration with Sales and Operations

· Build an internal library of reusable templates that scale to new systems and markets as our portfolio grows

Account Management & Client Relations

· Build and maintain strong relationships with key contacts across all assigned accounts and market sectors

· Proactively engage clients post-installation to assess satisfaction, surface retraining needs, and identify expansion opportunities

· Serve as a trusted advisor and primary point of contact for all training and workflow needs throughout the client relationship

Internal Collaboration

· Coordinate with Operations, Service, and Sales on project handoffs and training timelines to ensure a consistent client experience

· Bring field insight -- client feedback, workflow findings, and system observations -- back to internal teams

· Support Sales with systems and workflow expertise during pre-sale demonstrations and proposals

· Contribute to internal knowledge resources as new systems and markets are added to our portfolio

Do you have a valid Driver's License license?, Do you have experience in Technical documentation?, · 2+ years of experience in a field application, technical training, or implementation support role

· Demonstrated ability to independently produce client-facing training materials and workflow documentation

· Comfortable presenting to and training mixed audiences -- end users, clinical staff, administrators, IT staff, and leadership

· Valid California driver's license with a clean driving record; local and regional travel required

Preferred

· Experience with digital content creation tools (video recording/editing, screen capture, or instructional design platforms)

· Familiarity with low voltage systems (nurse call, critical communications, fire alarm, A/V, or similar)

· Clinical certification or licensure (e.g., RN) for candidates primarily supporting healthcare implementations

Work Environment:

· Office environment, temperature-controlled

· Work Location: Northern California, with visits to client sites

· Physical demands: Repetitive movement of hands and fingers, ability to lift up to 25-50 lbs.

2010 East Fremont Street, Stockton, CA 95205 Hybrid work $60,000 - $80,000 a year - Full-time, Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays
• Opportunities for advancement, · Competitive salary and benefits package

· Health, dental, and vision insurance fully paid for by Company

· 401(k) with company match

· Paid time off and holidays

· Company-provided laptop and cell phone

· Career growth opportunities within a supportive and mission-driven company

Pay: $60,000.00 - $80,000.00 per year

We are a growing leader in the low voltage electrical industry, delivering high-quality solutions in life safety and communications systems. Our specialties include nurse call systems, school critical communications, audio/visual systems, and fire/security systems installation and support.