Technical Writing/Process Documentation consultant

Partner with business teams to: Gather process details Understand workflows end-to-end Write and maintain: Procedure documents Process documentation Updates to existing content Create documentation for: New processes being introduced Work within: Content Management System (CMS) Policy Governance Platform (PGP) (internal tool) Use Microsoft Word templates for documentation creation Upload and manage documents through approval workflows Ensure: Correct metadata tagging Accurate data entry Update and manage related data in Jira

Strong technical writing / documentation experience Experience with Jira Experience working in a CMS environment Ability to: Translate complex processes into clear documentation Write concise, structured, logical content Strong attention to detail (critical) Ability to multitask across multiple documents/projects Strong stakeholder communication / consulting skills, Financial services or merchant services experience Experience with policy governance tools / document lifecycle systems Background in: Journalism Communications Process improvement

This is a contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6+ Months with possible extensions

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technical Writing/Process Documentation consultant in Charlotte, NC, Des Moines, IA or Phoenix, AZ (Hybrid).