Director, Site Reliability Engineering

The Director, Site Reliability Engineering (SRE) will lead reliability, performance, and observability initiatives for a portfolio of Vertafore products. This role owns SLIs/SLOs, incident response, automation, and CI/CD practices for assigned product families. Directors will manage multiple teams and collaborate with Product Development, Architecture, Cloud Operations, Information Security, and other SRE leaders to ensure operational excellence. This role is responsible for bridging the gap between development and operations by applying a software engineering mindset to system administration. You will own the lifecycle of services - from inception and design, through deployment, operation, and refinement., * Product Reliability Leadership

o Define and enforce SLIs/SLOs for a subset of Vertafore flagship products.

o Drive observability strategy across application and infrastructure layers.

• Release Engineering & Toil Reduction

o Oversee CI/CD pipelines for product deployments using tools like GitLab, Jenkins, Ansible, LaunchDarkly.

o Monitor and cap "Toil" (manual, repetitive operational work) at 50% using Automation and AI tools, ensuring the team spends the remaining time on project work that scales the system.

• Error Budget Management

o Manage "Error Budgets" to balance the velocity of feature releases with the stability of the platform, ensuring clear consequences when budgets are exhausted.

• Incident Management

o Define and participate in 24x7 on-call rotations for assigned products; ensure rapid resolution and blameless postmortems.

• Cross-Functional Collaboration

o Partner with Cloud Ops on capacity planning, OS patching (app tier), and load balancing (ALB, F5).

o Align reliability goals with product roadmaps and customer SLAs.

• Team Leadership

o Manage a group of Managers and Engineers, mentor teams on automation, observability, and reliability best practices.

Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Do you have experience in Team management?, Do you have a Bachelor's degree?, The selected candidate must be legally authorized to work in the United States., * Bachelor's degree in Computer Science, Information Systems, or related field.

• 15+ years in Software Engineering, SRE, DevOps, or reliability roles; 8+ years in leadership.

• Proven ability to leverage software engineering principles and practices to solve reliability and operational challenges.

• Expertise in CI/CD, observability, and incident response.

• Strong AWS knowledge and experience with container orchestration.

• Proven ability to lead reliability programs across multiple SaaS products.

• Experience architecting applications or infrastructure for high-growth cloud platforms.

• Experience in B2B SaaS environments involving large-scale distributed systems.

• Proven leadership communicating and influencing at team, peer, and leadership levels.

• Demonstrated experience driving operational excellence through metrics and KPIs.

• (Preferred) Background supporting financial services, healthcare, or regulated industries.

Pulled from the full job description

• Tuition reimbursement
• Pet insurance
• AD&D insurance
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching

 

Full job description

$175,000 - $220,000 + VIP Bonus

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you're interested in engineering or development, marketing or sales, or something else - if this sounds like you, then we'd love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

$175,000 - $220,000 / year + Bonus, * The opportunity to work in a space where modern technology meets a stable and vital industry

• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans

• PPO & high-deductible options

• Health Savings Account & Flexible Spending Accounts Options:

• Health Care FSA
• Dental & Vision FSA
• Dependent Care FSA
• Commuter FSA

• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India., Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about. * Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces. * Win Together: We work together as one team, showing empathy and respect along the way. * Show Up Curious: We work to challenge one another to push boundaries and think beyond the box. * Say It, Do It: We honor every one of our commitments because integrity is important to us. * Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs. * We Love Insurance: We appreciate the impact insurance has on the world.