IT Support Technician II

The IT Support Technician II is a member of the IT Client Services team and serves as a representative of the IT department to faculty, staff, and students within the College of Veterinary Medicine. This role provides technical support across a range of end-user systems and environments, supporting daily operations in academic, clinical, and research settings. A high level of professionalism, strong communication skills, and a customer service-focused approach are essential.

Primary responsibilities include providing technical support for:

• Desktops and laptops
• Cell phones and tablets
• Network printing
• Computer imaging
• Basic networking tasks
• Classroom and conference room IT support
• Hospital IT support
• Research lab IT support
• Other related IT tasks

This position will consult with the supervisor and other colleagues as needed but must also be able to work independently. Use of the Web Help Desk ticketing system utilized by the College is expected and required. While primarily a member of the IT Client Services team, this role may also provide ongoing support to other teams as needed Knowledge, Skills, Abilities and/or Competencies

• Demonstrates strong analytical and problem-solving skills to diagnose and resolve technical issues.
• Provides professional, customer-focused technical support with clear verbal and written communication.
• Effectively manages multiple priorities while working both independently and collaboratively.
• Adapts to evolving technologies and supports clients with varying levels of technical expertise. Physical Demands Lift and move computer equipment independently or with assistance from colleagues. This position will spend long periods of time working on computers. The support environment may include working in laboratory settings where chemicals and biological agents are present, in hospital care settings in the presence of animals and people from the public, and in auditorium settings in the presence of over 100 people at times. Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website., Client Support: imaging and installing computers, virus scans, troubleshooting applications, cable management, maintain printers, assist with phones, etc. Percentage of time 50, Network Support: account management, assist with IP address assignments, assisting with port activations, etc. Percentage of time 20, Audio Visual Support: troubleshooting equipment, delivering training in equipment use, assist with presentations, assist with video conferences, etc. Percentage of time 20

High school diploma or equivalent and 2 years of related experience

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.