IT Quality Assurance Analyst

DMI, LLC is seeking a IT Quality Assurance Analyst to support quality assurance activities for a Salesforce-based application. The role is responsible for ensuring that all software solutions meet defined functional and quality standards prior to release. This position requires a hands-on QA professional with strong expertise in test planning, execution, defect management, and stakeholder collaboration., Quality Assurance & Testing

• Plan, coordinate, and ensure completion of functional testing activities
• Review functional and design specifications to validate requirements
• Identify gaps or ambiguities in requirements prior to testing
• Develop and execute:
• Test plans
• Test cases
• Test scripts and scenarios
• Perform manual and automated testing to ensure application quality
• Conduct regression testing to validate system stability after changes

Test Management & Execution

• Define testing scope, timelines, and strategy in collaboration with stakeholders
• Assign and manage testing tasks across team members
• Facilitate testing for:
• New implementations
• Enhancements
• Production support
• Ensure all testing activities are properly documented and completed before release

Defect & Quality Management

• Identify, document, and track defects with clear and detailed reporting
• Collaborate with development teams for issue resolution
• Analyze test results and generate quality metrics and reports
• Ensure adherence to QA standards and best practices

Collaboration & Communication

• Work closely with:
• Developers
• Product Owners
• Business stakeholders
• Facilitate User Acceptance Testing (UAT) with end-users
• Communicate issues, risks, and delays in a timely manner
• Provide recommendations to improve QA processes and efficiency

Process Improvement & Documentation

• Develop and maintain:
• QA plans
• Testing procedures
• SOPs and documentation
• Continuously improve testing frameworks, tools, and methodologies
• Maintain detailed documentation of:
• Test cases
• Results
• Defects
• QA activities

Professional Expectations

• Maintain high standards of professionalism and communication
• Ensure all documentation and communication is clear, concise, and error-free
• Promote teamwork and knowledge sharing within the team
• Facilitate meetings with structured agendas and clear follow-ups, * Develop and maintain a Quality Assurance Plan aligned with project objectives
• Collaborate with stakeholders to define testing priorities
• Produce:

• Test cases
• Defect reports
• Test results

• Define and document testing processes and procedures
• Cover:

• Functional testing
• Performance testing
• Data quality validation

• Strong experience in Software Testing / Quality Assurance
• Hands-on expertise in:

• Test planning and execution
• Defect tracking and management
• Regression testing

• Experience with:

• Manual and automated testing tools
• QA methodologies and frameworks

• Ability to:

• Analyze requirements and identify gaps
• Generate quality metrics and reports
• Work in Agile/Scrum environments, * Experience with Salesforce application testing

• QA certifications (e.g., ISTQB or equivalent)
• Background in Computer Information Systems (CIS) or related field
• Knowledge of security and compliance practices

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com, DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: * Do What's Right - We lead with honesty and integrity. * Own the Outcome - We take responsibility and deliver. * Deliver for Our Customers - We are relentless about delivering value. * Think Bold, Act Smart - We innovate with purpose. * Win Together - We collaborate and celebrate our success. These values aren't just ideals-they show up in how we support every part of your well-being: * Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. * Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. * Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. * Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. * Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.