IT Site Operations Lead

Service Delivery & Customer Focus

• Own incident management and issue resolution at the site with a strong emphasis on customer service, SLAs, and business continuity.
• Collaborate with business users to track, prioritize, and resolve requests using Jira or equivalent ticketing tools.
• Demonstrate clear, effective communication with stakeholders at all levels of the organization.

Security, Compliance & Risk Management

• Accountable for IT compliance at the site, including SOX controls, infrastructure, and ERP-related controls.
• Perform regular audits, reporting, access reviews, and remediation activities in alignment with corporate requirements.
• Identify, escalate, and remediate IT security vulnerabilities in partnership with Corporate IT and Cybersecurity teams.
• Drive ongoing security awareness and training initiatives for site personnel.

Infrastructure, Resiliency & Asset Management

• Lead site disaster recovery, backup, and contingency planning to minimize unplanned downtime.
• Monitor daily backups of critical systems; coordinate semi-annual testing and data verification.
• Maintain software license compliance through structured audits and coordination with the Global IT team.
• Create and maintain robust, secure IT asset management processes and documentation.

Project & Continuous Improvement Leadership

• Own execution of site-level IT projects using structured waterfall and/or agile methodologies.
• Define project scope, timelines, resources, budgets, and success metrics.
• Prepare and present clear status updates and improvement roadmaps to executive leadership.
• Drive lean process improvements in collaboration with cross-functional teams.
• Develop and maintain standard work documentation for IT processes, controls, and operating procedures.
• Follow ITIL-based service management best practices across support and administration activities.

Operational Excellence & Site Leadership

• Lead IT infrastructure, networking, and systems operations with a strong focus on reliability, performance, and operational visibility.
• Serve as the trusted IT advisor to site leadership, aligning solutions with global IT standards and business priorities.
• Actively participate in daily operations meetings as the primary IT contact.
• Apply a "Go to Gemba" mindset to understand how technology supports real operational workflows.

Do you have experience in Waterfall?