Desktop Support Engineer
Tata Consultancy Services Limited
Big Lake, United States of America
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
$ 66KJob location
Big Lake, United States of America
Tech stack
Microsoft Active Directory
Apple Mac Systems
Software Applications
Desktop Computing
Microsoft Office
Peripherals
Computer Equipment
Laptops
ServiceNow
Requirements
Do you have experience in macOS?, * Strong knowledge of desktop/laptop hardware
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Good knowledge of Win 10, Win 11 & MS Office
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Knowledge of Mac OS is preferred
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Understanding of daily operations and delivery processes
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Application / software installation and trouble shooting
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Knowledge / exposure to ITSM based ticketing tools (e.g. - Service Now, Remedy)
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Windows system administration
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Strong Troubleshooting Skills
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Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
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Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
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Understanding of active directory, networking