Junior Application Developer

Junior Developer/Support Engineers are responsible for both product development and support across our StatCall and StatMobile platforms. This role involves designing, building, testing, and deploying software features, as well as investigating, resolving, and documenting technical support issues reported by users. The position requires participation in an on-call rotation, providing support on nights and weekends as required to ensure platform reliability and timely issue resolution. The ideal candidate enjoys problem-solving, has strong development fundamentals, and is eager to contribute to the continuous improvement of our software ecosystem. This role reports to the senior project manager., Software development:

• Design, develop, test, and maintain web and mobile application features in StatCall and StatMobile.
• Follow best practices in software engineering, including clear documentation, modular code, and version control.
• Participate in code reviews, sprint planning, and technical discussions.
• Work closely with engineering and product teams to understand and implement feature requirements.

Support & issue resolution:

• Troubleshoot and resolve application issues reported via internal or client-facing support channels.
• Reproduce, diagnose, and document bugs and collaborate with developers to prioritize and resolve them.
• Monitor logs and alerts for anomalies or system performance issues.
• Provide second-line support for escalated issues and assist with post-release validation.
• Participate in the on-call support rotation, providing coverage on nights and weekends as required to respond to critical incidents and urgent client issues.

System operations & testing:

• Assist in maintaining CI/CD pipelines and cloud infrastructure tools.
• Perform root cause analysis on support incidents and implement corrective actions.
• Contribute to end-to-end and regression testing for releases.

Documentation & reporting:

• Maintain accurate documentation of support cases, engineering notes, and known issues.
• Help improve internal knowledge bases and onboarding resources.
• Provide insights and status updates to stakeholders when necessary.

Continuous improvement & collaboration:

• Identify areas of system improvement and help implement performance or usability enhancements.
• Share insights with cross-functional teams to improve product stability and customer experience.
• Assist in training or knowledge transfers as needed across support and engineering teams., This job description is not an all-inclusive list of duties. The employee will perform other duties as assigned by their supervisor.

Do you have experience in Database software proficiency?, Do you have a Bachelor's degree?, * Bachelor's degree in computer science, software engineering, or related field preferred. Equivalent experience considered.

Experience:

• 1-3 years of experience in software engineering, technical support, or devops roles.

Skills:

• Proficient with MySQL and relational databases.
• Hands-on experience with restful APIs and cloud-based deployments.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Comfortable working both independently and in a collaborative, fast-paced environment.

Personal attributes:

• Humble - self-aware and respectful.
• Effective - measurably move the needle and immeasurably add value.
• Adaptable - innately curious and constantly learning.
• Remarkable - stand out in some way.
• Transparent - openly and honestly sharing knowledge.

Other requirements:

• Ability to work remotely with a self-starter mindset.
• Availability during core business hours for collaboration and client issue escalation.
• Ability to travel occasionally if required.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, Perks & benefits:
• Employer contribution to medical, dental, vision & life insurance
• 401k plan
• PTO, personal days, volunteer days, & paid holidays
• Remote work flexibility