L1 Enterprise Operations Engineer

• Monitor enterprise server environment for the Department of State, communicate and support stakeholder communications, resolutions, and continuous operations.
• Work closely with Systems Administrators on troubleshooting server problems and documentation of all changes, issues and problems related to maintaining the servers.
• Perform reboots on physical and use VMware vSphere client to reboot virtual servers.
• Responsible for manually pinging, testing, and opening problem outages for servers and web sites that are not responding.
• Able to escalate issues to level 2 LAN Administrators.
• Use knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve difficult operating problems.
• Escort and monitor un-cleared workers on site.

• 3-5+ years of experience with IT or computer information systems.
• Experience with troubleshooting IT hardware.
• Experience with the use of IT Service Management (ITSM) tools, including BMC Remedy or ServiceNow
• Knowledge obf Microsoft Server Operating Systems and VMWare vSphere
• Bachelor's Degree in related-field or equivalent experience.

Clearance Requirement:

• Secret security clearance

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Eagle Harbor Solutions, LLC a Koniag Government Services company, is seeking an experienced L1 Enterprise Operations Engineer with a Secret security clearance to support EHS and our government customer in Washington, DC. This position is for a Future New Business Opportunity., Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com . Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352