ServiceNow Automation Developer

We are seeking a highly skilled Automation Developer with strong ServiceNow expertise and scripting capabilities to design, build, and support end-to-end IT process automation on the ServiceNow enterprise platform. This role focuses on workflow-driven automation to enable self-service, reduce manual effort, and improve operational efficiency across IT and cloud environments.

The ideal candidate brings hands-on experience in automation initiatives, ServiceNow development, scripting (Python and PowerShell), integrations, GitHub-based version control, and SQL Server development. This role collaborates closely with ServiceNow engineering, infrastructure, application development, cloud, security, and enterprise architecture teams to deliver scalable and secure automation solutions., * Design, develop, and maintain ServiceNow automation solutions using Flow Designer, Integration Hub, and custom scripting.

• Build and enhance ServiceNow applications using JavaScript (server-side and client-side scripting, Business Rules, Script Includes, UI Policies, Catalog Client Scripts).
• Develop and optimize workflow-driven automation across Incident, Change, Request, Problem, and Release Management processes.
• Analyze existing processes and integrations to identify automation and optimization opportunities.
• Ensure solutions are scalable, reliable, maintainable, and performance-optimized.

DevOps, CI/CD, and platform integration:

• Integrate ServiceNow with CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins, GitLab CI).
• Support automated change, release, and deployment workflows.
• Maintain version control and deployment standards for ServiceNow development.
• Enable governance through automated approvals, validations, and standard change models.

Scripting and infrastructure automation:

• Develop and maintain PowerShell and Python scripts for infrastructure and operational automation.
• Integrate ServiceNow with infrastructure-as-code tools (Terraform, ARM/Bicep, CloudFormation preferred).
• Support auto-remediation and self-healing capabilities.

Integrations and data management:

• Design and manage integrations using REST/SOAP APIs, Scripted APIs, MID Servers, and data sources.
• Build and manage data flows between ServiceNow and SQL Server systems.
• Write and optimize SQL queries and stored procedures.
• Ensure secure data synchronization, high availability, and resiliency of integrations.

Operations, reliability, and monitoring:

• Troubleshoot and resolve issues related to automation, integrations, scripting, and performance.
• Support daily operations, incident resolution, and continuous improvement initiatives.
• Participate in on-call rotations as needed.
• Integrate ServiceNow with monitoring and observability tools to enable automated incident management.

Collaboration, governance, and documentation:

• Collaborate with cross-functional teams across DevOps, cloud, security, applications, and infrastructure.
• Ensure compliance with security, governance, risk, and regulatory standards.
• Create and maintain technical documentation, solution designs, and operational runbooks.
• Promote automation best practices and continuous improvement across the organization.

• 5-8 years of hands-on experience in ServiceNow development, automation, integration, and scripting, with exposure to DevOps practices.
• 4+ years of ServiceNow development experience, with a strong focus on integrations (AWS, Azure, VMware).
• Solid understanding of ServiceNow data model, tables, and relationships.
• Extensive experience with ServiceNow integration technologies including APIs, SSO, SAML, web services, LDAP, JDBC, ODBC, and REST.
• Experience developing ServiceNow components such as workflows, Flow Designer, UI Pages, UI Macros, Business Rules, Client Scripts, UI Scripts, UI Actions, UI Policies, and Script Includes.
• Advanced scripting skills in JavaScript, PowerShell, and Python.
• Experience using ServiceNow Integration Hub for automation and rapid integration development.
• Strong knowledge of ServiceNow catalog and workflow development.
• Hands-on experience implementing REST API integrations with third-party tools and cloud platforms (AWS, Azure).
• Experience with GitHub and version control best practices.
• Experience with SQL Server development is preferred.
• Good understanding of ServiceNow CMDB.
• Familiarity with ServiceNow CSDM framework is preferred.
• Ability to create reports, dashboards, and data visualizations.
• Familiarity with ServiceNow Performance Analytics.
• Strong problem-solving, communication, and collaboration skills., * Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and experience.

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.