AI Engineer

• LLM Integration & Orchestration: Design and deliver production applications using model APIs (OpenAI, Anthropic, Gemini) and orchestration frameworks like LangChain, LlamaIndex, or LangGraph.
• RAG & Retrieval Systems: Build and optimize retrieval systems over proprietary data using vector databases such as Pinecone, Weaviate, or Milvus and hybrid search techniques.
• Agentic Workflows: Develop autonomous agents and multi-step reasoning workflows that call external tools and maintain state to solve complex automation tasks.
• Evaluation & Observability: Establish evaluation pipelines (using frameworks like DeepEval) to measure model drift, accuracy, and latency, ensuring safe and ethical AI outputs.
• MLOps & Deployment: Package AI applications in Docker containers and manage scalable deployments on cloud platforms (AWS, Azure, or GCP) using CI/CD pipelines.
• Data Engineering: Design pipelines for data ingestion, cleaning, and chunking to support retrieval and model fine-tuning.

• Education: Bachelor's or Master's degree in Computer Science, AI, Mathematics, or a related technical field.
• Programming: Expert-level proficiency in Python (3.10+) and familiarity with backend frameworks like FastAPI or Flask.
• AI Foundations: Strong understanding of machine learning, deep learning architectures (Transformers), and NLP fundamentals.
• Infrastructure: Hands-on experience with Docker, Kubernetes, and cloud-native AI tools (e.g., AWS Bedrock, Azure AI Search).
• Databases: Proficiency in SQL and experience with Vector Databases for semantic search.
• Soft Skills: Strong problem-solving acumen and the ability to explain complex AI behavior to non-technical stakeholders.

Bonus Points

• Experience fine-tuning open-source models (e.g., Llama 3, Mistral) for specific domains.
• Knowledge of AI ethics, bias mitigation, and responsible AI governance.
• Relevant certifications (e.g., Microsoft Azure AI Engineer Associate, AWS Certified Machine Learning - Specialty).

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.