User Experience Expert

The following tasks will be performed by an external service provider:

• Facilitates participatory design, design sprints, and conversational design
• Prepares quantitative and qualitative research and analysis
• Field studies
• Usability studies
• User requirements research
• Task flows
• Heuristic evaluations
• Surveys
• Synthesis of UX research, web analytics data, as well as surveys, legacy and organisational goals
• Presents reports
• UX writing
• Problem-solving attitude
• Data-driven decision-making
• Service design
• Coach, mentor, and transfer UX knowledge across the organisation
• Communicate the organisation's strategic vision and goals from an end-user's point of view
• Works closely with business and cross-functional teams to reach desired organisational goals
• Participation in technical working groups, progress meetings and meetings with the users. Regular liaison between user services and development teams to ensure requirements are properly implemented

• Master's degree of 5 years.

KNOWLEDGE AND SKILLS:

The following skills and knowledge are required for the performance of the above-listed tasks:

• Experience as a UX consultant, UX researcher, Digital communicator or equivalent
• Experience with responsive design for web-application
• A portfolio that shows the ability to work across various industries
• Experience with Design tools such as Figma, Invision
• Knowledge of high-fidelity prototyping, wireframing, interaction flows and information architecture
• Experience with usability audits and usability testing
• Experience with accessibility tools such as NVDA, WAVE is an asset
• Experience with WCAG 2.1 and WCAG 2.2
• Experience with web technologies and standards (e.g. HTML, XML, CSS, SEO, web analytics)
• Knowledge of Drupal (10x, 11x) and PHP is an asset
• Experience with modern JavaScript framework (React, Vue) is an asset
• Knowledge of Europa Component Library (ECL) is an asset
• Knowledge of GIT
• Experience with of Atlassian tools (Jira, Confluence, Bitbucket)
• Knowledge of the Jenkins CI/CD tool
• Knowledge of agile development principles
• Ability to apply high-quality standards and work towards deadlines
• Analysis and problem-solving skills
• Very good communication skills, both verbal (e.g.: presentations, seminars, etc.), and written (e.g.: reports, articles, etc.)
• Develop trusted relationships with business managers to help them integrate user experience capabilities as a strategic asset
• Capability to write clear and structured documents.
• Knowledge of the Commission's Erasmus+ programme is an asset
• Knowledge of the Commission's European Solidarity Corps programme and its programme guide is an asset.
• Knowledge of the following tools: MS Teams, Signal
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in a team;
• Ability to work in a multi-cultural environment, on multiple large projects;
• Excellent Team Player
• The ability to understand, speak, and write English (C1) is mandatory. The ability to speak French will be an advantage.
• High degree of discretion and integrity

SPECIFIC EXPERTISE:

Following specific expertise is mandatory for the performance of tasks:

• at least 5 years of specific expertise with Figma (min. competence level 4)
• at least 5 years of specific expertise with Adobe Photoshop and Illustrator (min. competence level 4)
• at least 8 years of specific expertise with Accessibility standards
• at least 10 years of specific expertise with User-centred design

CERTIFICATIONS & STANDARDS:

Following certificates & standards are required for the performance of tasks:

• User-Centered Design (UCD) principles
• UX Research methodologies (User interviews, Persona, Journey mapping, Usability tests)
• Participatory Design practices (Design Sprints, UX Workshops)
• UX Prototyping Standards (Figma, Adobe XD, Sketch)
• Usability and Accessibility Standards (WCAG 2.1, WCAG 2.2)