Senior Systems Support Engineer (Belgium)

We are seeking a technically confident engineer who enjoys working at the intersection of complex systems, customers, and real-world mission challenges. This position is ideal for someone who thrives on solving complex system-level challenges, leading technical discussions with authority, and ensuring customers successfully integrate, operate, and gain maximum value from Simera's products. You will take ownership of high-impact technical issues, contribute to continuous improvement across our support processes and products, and help build a strong, collaborative support culture as we deliver mission-critical solutions in real-world environments. This role is particularly suited to engineers who are comfortable operating beyond a single discipline and enjoy understanding how systems behave in real-world environments., Support successful customer mission outcomes by owning complex technical support and system-level integration activities for Simera Sense products, while contributing to the development of a scalable and effective Systems & Mission Support capability.

Responsibilities:

Financial:

• Enhance customer satisfaction and retention by resolving technical issues efficiently, reducing repeat problems and support costs, and minimising escalations through strong first-time resolution.

Customer:

• Serve as the primary technical interface for customers, confidently leading complex integration and performance discussions, guiding correct implementation, proactively identifying risks, and owning resolution of high-impact technical issues while communicating effectively across diverse technical audiences.

Internal:

• Diagnose and resolve cross-system issues, interpret performance data into actionable insights, and build a deep understanding of Simera product behaviour in real-world mission environments.
• Take ownership of technically complex or ambiguous problems, driving them through to resolution even when system-level behaviour is not fully understood.
• Independently manage high-impact technical issues, escalating with clear analysis when necessary, while owning technical direction and coordinating stakeholders to ensure structured resolution and anomaly investigation.
• Collaborate closely with engineering, production, and commercial teams to clearly communicate customer challenges and align customer needs with internal capabilities to support effective issue resolution.
• Improve customer support effectiveness by strengthening support, escalation, and knowledge-management processes while documenting solutions, lessons learned, and recurring issues to build robust internal documentation and support materials.
• Provide technical leadership within the team by mentoring junior members, guiding problem-solving approaches, and strengthening shared ownership of customer support activities.

Innovation and learning;

• Embed continuous improvement by capturing and sharing real-world customer feedback with engineering and product teams to enhance product robustness and deliver better customer outcomes.

Do you have experience in Systems engineering?, Do you have a Master's degree?, Bachelor's Degree in Engineering, Systems Engineering, Applied Science, Physics, * 5-8 years of experience in technical, systems, or engineering roles

• Experience working with complex, multidisciplinary systems (e.g. optics, electronics, software, or integrated products)
• Strong system-level understanding, including interfaces, requirements, and performance trade-offs
• Experience supporting customers or external stakeholders in technical environments
• Exposure to product integration into larger systems
• Experience diagnosing and resolving complex technical issues
• Cross-functional experience working with engineering and production teams
• Some experience mentoring or supporting junior engineers

Recommendations:

• Postgraduate qualification (e.g. MSc, MEng, or equivalent) in Aerospace, Mechanical, Optical, or Systems Engineering, or a related field
• Experience with optical or imaging systems
• Exposure to high-reliability or safety-critical environments (e.g. aerospace, defence, advanced engineering systems)
• Experience operating in environments where system-level responsibility exists without full system ownership
• Experience in customer-facing technical roles

Special requirement(s):

• Willingness to travel locally and internationally as required
• Flexibility to support time-critical customer or technical issues when needed

What we offer:

• The opportunity to work on real-world space missions with global customers
• A technically challenging role at the intersection of engineering, systems, and customer application
• Exposure to complex system-level problems and mission-critical environments
• A collaborative team environment with direct impact on product and customer outcomes
• Competitive salary and benefits

Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base.