Associate III - IT Asset Management

We are looking for a customer-focused End User Services (EUS) Specialist to deliver high-quality, hands-on IT support across the organisation. This role is central to ensuring a seamless employee technology experience, combining technical expertise, service excellence, and continuous improvement.

You will support end-user devices, manage incidents and service requests, provide VIP and on-site Tech Bar support, and collaborate closely with wider IT teams to keep our workplace technology secure, reliable, and efficient.

The Role:

• Provide Level 1 & 2 support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
• Own IMACD and device lifecycle management, including provisioning, upgrades, asset tracking, and secure disposal.
• Deliver high-touch / VIP support, including Tech Bar and walk-in services.
• Resolve incidents and service requests within SLAs, supporting critical incidents and root-cause analysis when required.
• Install, configure, and troubleshoot Microsoft 365, Windows/macOS, VPN, endpoint security, and A/V solutions.
• Contribute to automation and continual service improvement, reducing manual effort and enhancing user experience.
• Support joiner, mover, leaver (JML) activities and ensure compliance with security and access policies.
• Maintain knowledge articles, SOPs, and service reporting.

Do you have experience in macOS?, * Minimum of 5 years' experience in End User Computing, Desktop Support, or IT Service Desk roles.

• Strong hands-on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune / SCCM.
• Experience with ITSM tools (ServiceNow, Remedy, or similar) and ITIL-based processes.
• Exposure to A/V and hybrid meeting technologies (Teams, Zoom, Webex).
• Strong communication skills with a clear customer-first mindset.

Desirable:

• ITIL Foundation, Microsoft Modern Desktop, CompTIA A+/Network+
• Scripting or automation exposure (PowerShell, Python), end user computing,it support,standard operating procedures,endpoint security tools,cross functional

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact-touching billions of lives in the process.