Digital Project Manager

We are looking for a Digital Product Manager to lead the strategy, development, and adoption of digital solutions within our global organization. The person in this role will oversee the end-to-end lifecycle of a portfolio of digital products, from design to implementation, optimizing business value and user satisfaction.

The role aims to enhance user experience, increase operational efficiency, and support scalable business growth through digital channels.

Job Description

Define and maintain the digital product vision aligned with business priorities

• Identify opportunities for digitalization of processes and user journeys

• Build and manage a value-driven product roadmap

• Develop business cases and define key performance indicators (adoption rate, cost reduction, productivity, contribution to revenue)

• Monitor product performance and drive continuous improvement

• Ensure strong focus on customer satisfaction and operational impact

• Lead agile development cycles in collaboration with technical delivery teams

• Translate business needs into clear product requirements, define test strategy and scope and contribute to testing activities.

• Ensure integration with enterprise platforms (e.g. SAP, CRM, IoT, data analytics environments)

• Act as key interface between "Climate Solutions Europe" service teams, countries and digital functions

• Support deployment, communication and adoption of new solutions. More specifically, lead the rollout of new functionalities and train local teams in countries

• Contribute to service transformation initiatives

• Design seamless omnichannel self-service journeys

• Capture user feedback and data insights to refine product strategy

Do you have experience in SAP CRM?, Do you have a Master's degree?, 5-10+ years in digital product management, service digitalization or customer platform leadership

• Experience in B2B service environments or industrial/service operations is a strong advantage

• Proven track record delivering customer-facing digital solutions

• Strong business and service process understanding

• Agile product management and stakeholder leadership

• Data-driven mindset

• Exposure to AI, automation or connected services is a plus

• Ability to operate in an international matrix organization

• Master's degree in business, engineering, digital or equivalent

• English C1

• German and/or French is a plus

• 25% travel

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.