IT Onsite Support in Lahr

We are looking for an IT Onsite Support (f/m/d) for our Lahr location. In this role, you will be responsible for supporting Schneider Electric's workplace and infrastructure facilities, including network infrastructure.

Your IMPACT:

• Competent and customer-oriented 2nd level support for users on-site - and at other locations when needed - with proactive identification of IT-related requests and effective issue resolution.
• Handling and documenting incidents and requests via a ticketing system (ServiceNow).
• Preparation and distribution of IT equipment, including regular PC refresh cycles, in compliance with internal company policies and accurate registration of all issued devices in our systems.
• "Hands & Eyes" support for our central service departments - especially in the areas of servers, networking and internet connectivity.
• Support for technical operations during special events such as annual meetings, board sessions, and training sessions.
• Active participation in the continuous improvement of IT service processes, including regular review of workflows and implementation of best practices to optimize IT support services.

Do you have experience in iOS?, * A completed apprenticeship in IT or a comparable qualification

• Several years of professional experience in end-user support
• Solid knowledge of SCCM, Active Directory, and ServiceNow
• Good knowledge of Windows operating systems, Microsoft 365, SharePoint, OneDrive, Teams, MS Intune, Android, and iOS
• Strong service orientation and a high level of consulting competence
• Initiative and a solution-oriented working style
• Mobility and a Class B driver's license are required, as occasional travel to other company locations may be part of the role
• Good command of German and English is preferred

Curiosity, Inclusion, Teamwork

Pulled from the full job description

• Opportunities for advancement, * You will be part of a growing company with a positive industry reputation, who is a recognized leader in a market where energy services are in demand.
• You will be joining an entrepreneurial company with a positive corporate culture and strong team culture.
• We offer a competitive salary and bonus opportunities with excellent benefits.
• You may develop different interests in the future? With Schneider Electric, you have all the development opportunities an international group can provide.

IMPACT starts with us: We offer our customers around the world digital energy and automation solutions so that energy and resources can be optimally utilized. This is real teamwork and only possible thanks to the commitment of all our great employees. At Schneider Electric, we work together every day to build a more sustainable future - maybe soon with you? Apply today and become an IMPACT Maker at Schneider Electric! We believe that great people and partners make Schneider a great company, and that our commitment to innovation, diversity and sustainability ensures that Life Is On everywhere, for everyone and at every moment.