Technical Support Engineer

As a (Senior) Technical Support Engineer, you will own critical client issues end-to-end and ensure reliable platform operations by combining deep technical expertise with incident leadership, root cause analysis, and cross-functional collaboration. You will act as an escalation point and mentor, while proactively driving long-term improvements with Product and Engineering to reduce recurring issues and enhance the overall client experience., Advanced troubleshooting: Lead investigation and resolution of complex L2/L3 client issues SQL & data expertise: Analyse and resolve data-related issues using MSSQL and database tools Platform ownership: Support system configurations, environments, and platform behaviour Integration support: Troubleshoot APIs, interfaces, and data flows across systems Client engagement: Work closely with clients to understand issues and deliver clear, effective solutions Escalation management: Own high-impact incidents and coordinate resolution across teams Cross-functional collaboration: Partner with Product, Engineering, and Professional Services on complex cases Root cause analysis: Identify recurring issues and drive long-term fixes and process improvements

• Fluent English skills are mandatory
• Time zone flexibility: Willingness to support ANZ business hours to ensure regional client coverage
• SQL expertise: Strong experience with relational databases (e.g. MSSQL) and data analysis
• SaaS experience: Proven background supporting enterprise or SaaS platforms. Familiarity with construction industry processes and terminology is a plus.
• Advanced troubleshooting: Ability to resolve complex technical issues beyond standard approaches
• Analytical thinking: Strong problem-solving skills with a structured, data-driven approach
• Communication skills: Ability to clearly engage with both technical and non-technical stakeholders
• Integration knowledge: Experience with APIs, integrations, or data migration concepts (desirable)
• Ownership mindset: Proven ability to take end-to-end responsibility for issue resolution and outcomes
• Experience working with Salesforce ServiceCloud portal is beneficial.

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

thinkproject was founded in 2000 in Munich, Germany. Since then, the company has grown into the leading provider for cross-enterprise collaboration and information management in Europe.

Global customers from the construction and engineering industries are served from thinkproject’s home base in Munich and via a range of subsidiaries across Europe.

thinkproject addresses today’s digitization challenges in construction and engineering by providing state-of-the-art software solutions as well as industry expert consulting and services.