2nd Line Network Support

• Install, support and maintain hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
• Design, install, test and maintenance of CAT5e, CAT6, and Cw1308 cable schemes
• Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines
• Installation/configuration and fault finding of SIP services
• Configuration and maintenance for routers
• Providing Telephone/Remote and On-Site support & installation for customer devices and related software, network servers, and storage
• Providing Support for Windows 7/8/10, Server 2008//2012/2016, SBS 2008 and SBS 2011, Mac OS, Android and IOS
• Diagnosing and resolving issues with Remote Desktop Servers, Folder Redirection and Remote Applications
• Responsible for managing own workload and to ensure tickets can be progressed correctly, referring to our Service Desk Manager if required
• Creating, amending and administering Active Directory/MS Exchange and Office 365 accounts for customers

• The ideal candidate will have knowledge of telephony and the technology market
• Knowledge of Microsoft Office 365 Installations and Migrations.
• Good understanding of networks, WAN, LAN, switching, routing security and SIP trunks
• Experience of engineering activity with telephone systems, IT networking and IP Addresses.
• IT skills including experience with Microsoft Excel, Word and Outlook.
• High level of customer service with exceptional telephone manner
• Ability to work in a fast-paced environment
• Excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines
• A flexible and positive approach toward problem solving.

The role is office based with field-based customers. You must be prepared to travel for business, a company vehicle is provided for on-site visits.

Hours: Monday to Friday 40 Hours per week, £24,000 to £28,000 (depending on experience) 25 Days holiday, plus Bank Holidays Pension Scheme Private Medical

Our client is an established and successful IT MSP / hosted Telephony Provider. They are looking to recruit an experienced, Technical Network Consultant to join their business.