Enterprise IT Architect

You will act as the technical authority and solution architect for Italian client card and payment systems while also serving as the front-line technical lead for the client. This role blends strategic system design, architectural governance, and deep hands-on support, ensuring all technical queries, incidents, and enhancements are handled effectively and with minimal business impact.

You will own the end-to-end technical landscape, guide design decisions, and lead complex problem resolution, while maintaining close day-to-day engagement with client stakeholders. This role is critical to ensuring platform resilience, regulatory compliance, and the continued success of a high-revenue, mission-critical client.

What you'll do:

• Act as the overall technical architect for the VisionPLUS card processing platform and its integrations
• Serve as the primary senior technical contact for client, handling complex queries, escalations, and design discussions
• Lead major incident management, including deep-dive diagnostics, cross-team coordination, and root-cause analysis. Provide hands-on support for critical production issues across online and batch processing
• Design and govern distributed-to-mainframe integrations, including APIs and middleware. Review and approve technical changes, enhancements, and release plans to ensure system stability
• Mentor Advisor- and Engineer-level team members, providing technical leadership and guidance
• Work closely with product owners, operations, infrastructure, and vendor teams to ensure seamless delivery
• Ensure systems meet 24×7 availability, performance, and security requirements
• Contribute to continuous improvement initiatives focused on resilience, automation, and technical debt reduction

• Extensive experience with VisionPLUS in a cards and payments processing environment
• Deep understanding of card lifecycle processing, including authorisation, clearing, settlement, billing, and disputes
• Strong hands-on expertise with mainframe technologies, including: CICS (online transaction processing). DB2 (schema design, performance analysis, and data troubleshooting)
• Proven experience designing and supporting API-based and event-driven integrations with mainframe systems
• Strong background in production support, complex incident management, and root-cause analysis in 24×7 environments
• Ability to balance architectural ownership with hands-on execution when required
• Fluent Italian and English (spoken and written)
• Willingness to participate in out-of-hours (OOH) support for critical incidents

Experience that would be great to have:

• Experience acting as a solution or system architect for large-scale payment platforms
• Strong knowledge of VisionPLUS modules and vendor roadmaps
• Familiarity with CICS tuning, DB2 optimisation, and batch/online workload balancing
• Knowledge of Swagger / OpenAPI standards and API governance
• Experience operating within ITIL-aligned incident, problem, and change management frameworks
• Track record of supporting strategic, high-revenue clients with strict SLA commitments
• Experience driving resilience, high availability, and disaster recovery strategies

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.