EPOS Systems Lead

Howdens are looking for a new Lead to our EPOS Systems. This plays a pivotal role in enhancing and optimising the organisations EPOS and depot point-of-sale platforms predominantly K8 by Klipboard. This role is integral to the delivery of reliable, efficient, and scalable trading systems, ensuring EPOS solutions are robust, secure, and aligned with the organisations operational and strategic objectives.

This full-time role (37.5 hours per week) is based in Howden, East ridings of Yorkshire, Northampton, or Croxley Park in Watford, with travel to other sites required on an ad hoc basis, including occasional overnight stays.

What you'll be doing

• Lead, develop and support a team of EPOS systems specialists to deliver high-quality EPOS and point-of-sale support across the estate.
• Analyse trading and depot requirements, designing robust EPOS solutions and integrations that support end-to-end point-of-sale operations.
• Own the configuration and ongoing evolution of our EPOS and depot point-of-sale platforms (predominantly K8 by Klipboard), ensuring stability, security and scalability.
• Drive continuous improvement by identifying opportunities to enhance, automate and optimise EPOS processes, incident resolution and system change delivery.
• In addition to system ownership, the EPOS Systems Lead is responsible for building strong, effective relationships with operational stakeholders, depot users, and external technology partners to ensure EPOS platforms are well understood, well adopted, and consistently supported.
• The role requires strong people leadership capability to guide, develop, and motivate a specialist EPOS systems team, while effectively managing competing priorities in a fast-paced trading environment.

Do you have experience in Sales?, * 5-7 years' hands-on experience supporting, configuring and enhancing enterprise EPOS systems in a live trading environment (ideally K8).

• Proven people leadership experience, including guiding team performance, development and delivery in a fast-paced operational environment.
• Strong understanding of end-to-end point-of-sale processes (transactions, payments, pricing) and integrating EPOS with ERP, finance, inventory and payment platforms.
• Excellent problem-solving and stakeholder communication skills, with the ability to balance BAU stability and structured change.
• Proven experience of leading, developing, and managing a technical systems team, including setting direction, managing performance, supporting development, and ensuring delivery in a fast-paced operational environment.
• Strong understanding of end-to-end trading and point-of-sale processes, including transaction flow, payments, pricing, and downstream system impacts.
• Experience of integrating EPOS platforms with other enterprise systems, such as ERP (e.g. SAP), inventory, finance, and payment platforms and hardware.
• Proven track record of supporting business-critical trading operations, including peak trading periods, high-volume transaction processing, and operational continuity.
• Demonstrable experience delivering EPOS system change, enhancement, and ongoing support, balancing BAU stability with structured improvement.
• Experience supporting end users and managing service requests and incidents through to resolution, including coordination across technical teams and third-party vendors.

Pulled from the full job description

• Employee discount
• Company pension
• Private medical insurance
• Canteen, * Competitive salary and annual company bonus
• Company car or car allowance
• Private medical insurance
• Excellent pension scheme (company contribution of up to 12%)
• 25 days holiday + bank holidays with the option to buy additional days
• Free lunch at our onsite canteen (Howden site only)
• Staff Discount
• Employee Assistance Programme
• Exceptional Reward and Recognition events

Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda. As well as the opportunity to develop within a fast paced and commercial environment, you will be part of a rewarding organisation recognised for excellence in the workplace in the Best Big Companies to Work For.