Associate Infrastructure Engineer - Titchfield

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK?

Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers? Then this could be the role for you

We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users.

The post is based in our Titchfield office only and requires on-site attendance within Service Support Hours (8am-5.30pm) operated on a rota basis., We’re looking for two Corporate Technical Support Engineers with a real drive and passion for excellent user experience.

The role resides within our Corporate Technical Support team who support colleagues by resolving service calls related to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be supporting colleagues across a range of communication channels, both virtually and face-to-face i.e. Microsoft Teams/Outlook, ServiceNow or our Tech bars.

Some elements of this work can be physically demanding and involve lifting and installing equipment such as monitors / personal computers and supporting meeting room equipment.

As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms. The ideal candidate will be enthusiastic about end-user computing and enjoy helping others get the most from their technology.

Our team culture is based around agile working and providing excellent service to both our internal and external customers., As a Corporate Technical Support Infrastructure Engineer your responsibilities will include but are not limited to, for the services, products and platforms supported:

• The effective handling of incidents, service requests and changes.
• Monitoring the configuration, availability, security, capacity and performance.
• Contributing to ongoing continuous improvement initiatives.
• Maintaining accurate asset records throughout their lifecycle, from acquisition to disposal, applying quality updates.
• Maximising the use of tools and technology to deliver operational excellence.
• Participating in wider communities of practice to share experiences, learn from others, and adopt proven good practices., The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist., At the point of SC application, you will need to provide or give access to the following evidence:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

Please note we will reach out to you once the advert has closed to confirm eligibility for this role, this will be via an e-mail. Please check your junk e-mails for any correspondence., A personal statement is required at application stage, the maximum word count allowed is 1250 words, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date.

Stage 2 – Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.

Interviews will be via Microsoft Teams.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates

• Eligibility Security Clearance checks from 27/05 - 03/06. We will be sending you an e-mail with a form to fill out.
• Sift will be conducted from 04/06/2026
• Interviews will be conducted from 24/06/2026

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Do you have experience in Technical support?, * A passion for technology and a keen technical interest.

• Able to use own initiative.
• Good troubleshooting and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment.
• Ability to communicate effectively with a range of customers.
• Contributes to challenging existing processes to continually improve., * Working Together
• Changing and Improving
• Communicating and Influencing

Alongside your salary of £28,138, Office for National Statistics contributes £8,151 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.