IT Support Engineer

You will provide first-line technical support across end-user devices and core IT systems, ensuring smooth day-to-day operations. The role will involve troubleshooting, supporting users, and assisting with infrastructure in a hybrid (on-premise and cloud) environment. Key Responsibilities

·Provide first-line support for desktops, laptops, mobile devices, and peripherals

·Troubleshoot hardware, software, and basic network issues

·Support Windows/macOS and common business applications

·Assist with user accounts, password resets, and access issues

·Monitor servers and assist with basic administration tasks

·Perform system patching and updates across devices

·Support Microsoft 365, Active Directory, and cloud platforms

·Log and manage tickets, ensuring clear communication with users

·1-2 years' experience in IT support or service desk role

·Understanding of Windows OS and basic networking (TCP/IP, DNS, DHCP)

·Experience troubleshooting end-user hardware

·Strong communication and customer service skills

·Ability to prioritise workload in a ticketing environment Desirable Skills

·Exposure to Microsoft 365, Active Directory, Azure/Entra ID

·Experience in hybrid IT environments

·Familiarity with endpoint management tools