IT Support Technician

This is a hands-on, technically varied role for an experienced IT professional who enjoys solving complex problems, supporting users, and improving systems that underpin a busy organisation.

As an Advanced IT Support Technician, you'll be a key part of the IT team, ensuring systems remain stable, secure, and high-performing. You'll not only resolve escalated technical issues, but also play an active role in mentoring others, improving processes, and contributing to IT projects that shape how the business operates.

This role suits someone who thrives in a fast-paced environment, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, high-quality IT support., You'll take ownership of escalated technical issues across 1st to 3rd line support, diagnosing and resolving hardware, software, and network problems while supporting and guiding junior colleagues.

You'll work closely with core infrastructure including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms such as Hyper-V, ensuring systems remain robust and dependable.

Network troubleshooting will form part of your day-to-day work, including DNS, DHCP, TCP/IP, VLANs, and firewall-related issues, helping to maintain smooth business operations.

You'll also support internally developed business applications and tools, working with stakeholders and developers to resolve issues and improve usability.

Alongside support duties, you'll contribute to IT projects such as system upgrades, hardware deployments, migrations, and ongoing improvements to processes and documentation.

You'll have strong experience in a helpdesk or IT support environment and feel confident working across multiple technical layers.

You'll also bring:

• Strong problem-solving and diagnostic skills
• Experience with Microsoft 365, particularly Excel (including VBA)
• Solid understanding of Windows and Windows Server environments
• Good communication skills and a collaborative approach
• An interest in infrastructure and how systems connect and operate
• Basic understanding of SQL (desirable but not essential)
• A proactive attitude and willingness to learn and develop

You'll be adaptable, organised, and comfortable working in a changing environment where priorities can shift quickly.