IT SUPPORT TECHNICIAN

All DeepOcean employees are expected to proactively take ownership of Health, Safety, Environmental, Quality and Security Compliance relevant to their work tasks and responsibilities. All personnel have the authority and duty to stop any incompliant work process, unsafe operation or unsafe behaviour that may cause harm to Personnel, Assets or the Environment.

Leadership

Employees are expected to embrace Leadership Responsibility in alignment with their Leadership Level, adhering to the principles outlined in ACT for Leadership and the Leadership Posters (Leading Self, Leading Others, Leading Leaders).

Training

All DeepOcean employees must complete required training programs set by the company within specified deadlines.

Company culture and values

All DeepOcean employees are expected to live and promote the company values ACT (Attitude, Courage, Teamwork) and comply with the Company and Department Specific Policies and Procedures. As part of the governance of the Company, employees are required to promptly inform their Line Manager of any significant matters regarding departmental or company performance.

Role Description

Daily operation of the Servicedesk will include: Be the first point of contact for IT queries - by phone, email, or in person. Log, track, and help resolve issues using our Servicedesk ticketing system Provide basic technical support to end-users, addressing hardware, software, and network issues. Assist in troubleshooting and resolving common IT problems under the guidance of senior staff Assist in setting up and configuring computers, printers, and other IT equipment Help install and update software applications on user devices Support senior IT staff in managing servers, network devices, and other infrastructure components Keep our IT documentation accessible and up-to-date Get involved in small IT projects and team initiatives as you grow in the role Pro-actively seek opportunities to improve IT performance and reliability Provide basic user training where appropriate Escalate issues to colleagues/senior technicians when necessary

Occasional travel to other regions (France, Africa, the Middle East) may be required.

Do you have experience in Intune?, An interest in technology - maybe you've helped friends or family with IT, built your own PC, or watched tech tutorials online Friendly, able to communicate clearly, and happy to support people across the business Customer-focused Keen to learn and able follow processes Able to work under pressure when something goes wrong Ability to prioritise tasks, and adapt to changing priorities Capable of troubleshooting/problem-solving efficiently Good attention to detail Organised and dependable Basic knowledge of Windows

Bonus points for any exposure to Microsoft 365, Azure, Entra ID, or Intune, and an understanding of networks and IT infrastructure.