1st Line IT Support Technician

You'll be the first point of contact for IT support across the business, supporting colleagues across multiple sites and ensuring systems remain reliable, secure and efficient., * Act as the first point of contact for IT issues via phone, email and ticketing systems

• Log, categorise and prioritise incidents and service requests accurately
• Troubleshoot and resolve 1st line issues across desktops, applications and user access
• Support Microsoft environments including Windows 11, Office 365 and Active Directory
• Manage user accounts (password resets, access requests, onboarding/offboarding)
• Escalate more complex issues to 2nd Line support with clear documentation
• Maintain accurate records of incidents, fixes and system changes
• Ensure all support requests are handled in line with internal SLAs and IT policies
• Deliver a professional, customer-focused support experience

Do you have experience in Microsoft Windows Server?, * Windows 11 Pro

• Windows Server (Active Directory, DNS, DHCP)
• Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)
• Endpoint/device support
• Basic networking and connectivity troubleshooting

What We're Looking ForEssential

• Strong communication and customer service skills
• A proactive, problem-solving mindset
• Good organisation and attention to detail
• Basic understanding of Microsoft environments (Windows / Office 365)
• Ability to prioritise workload in a fast-paced environment

Desirable

• Previous experience in an IT support or service desk role (6-12 months+)
• Familiarity with ticketing/ITSM systems
• Exposure to Windows Server / Active Directory
• Relevant certifications (e.g. CompTIA A+, ITIL Foundation)

Pulled from the full job description

• Employee discount
• Private dental insurance
• Private medical insurance
• Health & wellbeing programme, We provide:
• Structured on-the-job training
• Exposure to server, network and cloud technologies
• Ongoing development support and mentoring
• Opportunities to progress as the team continues to grow

Why Join Clearanswer

• Competitive salary above entry-level market rates
• Clear, structured career progression into 2nd Line roles
• Supportive, people-first culture with strong internal progression
• Hands-on experience across a modern Microsoft environment
• Stable, in-house IT role (no MSP-style pressure environment)
• Opportunity to be part of a growing, well-governed business

Working at Clearanswer

We're proud of our culture-built around Creativity, Commitment and Connection-and our focus on developing our people. The majority of our leadership roles are filled through internal progression, supported by structured training and development., Job Types: Full-time, Permanent

Pay: £26,500.00-£28,000.00 per year

Benefits:

• Employee discount
• Health & wellbeing programme
• Private dental insurance
• Private medical insurance