IT Support

Jobswipe Premium
Earl Shilton, United Kingdom
yesterday

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Compensation
£ 24K

Job location

Earl Shilton, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Apple Mac Systems
Software Applications
JIRA
Computer Networks
System Configuration
Linux
Issue Tracking Systems
Virtual Private Networks (VPN)
Local Area Networks
Network Security
Microsoft Office
Networking Basics
Remote Access Technology
Software Engineering
Wi-Fi Technology
Computer Networking Systems
Software Troubleshooting
Firewalls (Computer Science)
Computer Equipment
Information Technology
Firewall Services Module
ServiceNow
User Accounts

Job description

We are seeking a dedicated IT Support professional to provide technical assistance and support to our organisation, we would also like marketing help alongside this.The successful candidate will be responsible for resolving hardware and software issues, maintaining network systems, and ensuring the smooth operation of IT services. Handling our website and stock IT systems. This role offers an excellent opportunity to utilise your technical expertise in a dynamic environment, supporting end-users and contributing to organisational efficiency.

Working Hours - 10am - 4pm, * Respond promptly to user requests for assistance via help desk systems such as BMC Remedy, ServiceNow, or Jira.

  • Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications.
  • Support and maintain computer networks including LAN, VPN, and firewall configurations.
  • Perform desktop support tasks, including installing, configuring, and upgrading hardware and software components.
  • Assist users with connectivity issues involving LAN, Wi-Fi, or remote access tools.
  • Manage user accounts and permissions within Active Directory and other relevant systems.
  • Document technical procedures and solutions clearly for future reference.
  • Provide excellent customer service by communicating effectively with end-users at all levels of technical understanding.
  • Assist in maintaining security protocols by supporting firewall configurations and security updates.
  • Support with website uploads , handling the website and stock site updates
  • SEO
  • PPC

Requirements

Do you have experience in Software troubleshooting?, * Proven experience in IT support or help desk roles with a strong understanding of computer networking concepts.

  • Proficiency in troubleshooting software issues across multiple operating systems including Windows, macOS, and Linux.
  • Knowledge of computer hardware components and their maintenance.
  • Familiarity with network security tools such as VPNs and firewalls.
  • Experience working with ticketing systems like BMC Remedy, ServiceNow, or Jira is desirable.
  • Strong communication skills with the ability to explain technical information clearly to non-technical users.
  • Competence in using Microsoft Office applications effectively.
  • Ability to work independently as well as part of a team in a fast-paced environment.

Apply for this position