IVR Developer

• Design and develop IVR call flows and voice applications
• Build and maintain solutions on platforms like Genesys Cloud, Avaya Aura, or Cisco Unified Contact Center
• Integrate IVR systems with backend services (APIs, databases, CRM systems)
• Develop and maintain VoiceXML (VXML) or similar scripting for IVR logic
• Implement speech recognition and text-to-speech (TTS) solutions
• Troubleshoot call flow issues and optimize performance
• Collaborate with business teams to gather requirements and improve user experience
• Conduct testing, debugging, and deployment of IVR applications
• Monitor system performance and ensure high availability

• Strong understanding of IVR systems and call center technologies
• Experience with scripting languages like JavaScript or Java
• Knowledge of VoiceXML (VXML), CCXML, or similar technologies
• Familiarity with SIP, VoIP, and telephony protocols
• Experience with API integrations (REST/SOAP)
• Basic knowledge of databases and SQL
• Strong problem-solving and debugging skills, * Experience with platforms like Amazon Connect or Twilio
• Familiarity with speech AI tools like Google Dialogflow
• Knowledge of cloud platforms like Amazon Web Services or Microsoft Azure
• Understanding of call analytics and reporting tools
• Experience with Agile development methodologies

Education & Experience

• Bachelor's degree in Computer Science, IT, Electronics, or related field
• 5+ years of experience in IVR development or contact center technologies

CONTRACTOR, FULL_TIME, PART_TIME